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For Companies At a Glance
- Tasks: Support customers and the sales team through calls, emails, and order processing.
- Company: Join a friendly team in a stable, long-term role in Portbury.
- Benefits: Enjoy a competitive salary, 25 days leave, and office closure over Christmas.
- Why this job: Make a real difference by providing top-notch customer service every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work in a supportive environment with opportunities for personal growth.
The predicted salary is between 25000 - 27000 £ per year.
Location: Portbury, Bristol
Salary: £25,000 - £27,000 per year (depending on experience)
Hours: Monday to Friday, 8:30am - 5:00pm
Contract: Full-time, permanent
Benefits:
- £25,000 - £27,000 salary depending on experience
- 25 days annual leave plus UK bank holidays (33 days total)
- Office closes over the Christmas period
- Stable, long-term role
- Friendly, supportive team environment
We are looking for a reliable and customer-focused Customer Service Representative to join a small, friendly team based in Portbury. This is a fully office-based role where you will play a key part in supporting customers and the sales team by handling phone calls, emails, and sales orders, while delivering a high level of customer service at all times.
The Role
You will be responsible for:
- Answering incoming customer calls and emails in a prompt and professional manner
- Processing sales orders received from customers and the external sales team
- Taking ownership of customer enquiries and resolving them where possible
- Liaising with internal departments to ensure queries are resolved efficiently
- Providing ongoing support to the sales team and sales managers
- Updating and maintaining customer records and CRM systems
- Managing your own workload and diary effectively
- Handling challenging customer conversations calmly and professionally
What We're Looking For
- Previous experience in a customer service or office-based role
- Confident and professional telephone manner
- Strong communication and organisational skills
- Positive, proactive attitude and a reliable approach to work
- Ability to work independently and as part of a small team
- Good IT skills, including Microsoft Office
- Experience with CRM or MRP systems is an advantage, but not essential
If you're interested in this role, please apply with your CV. Suitable candidates will be contacted to discuss the position in more detail.
Customer Service Representative in Bristol employer: MDE Consultants Ltd
Contact Detail:
MDE Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle challenging situations during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that highlight your communication and organisational skills. This will give the interviewer a clear picture of what you can bring to the table.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our friendly team and how your proactive attitude will benefit us.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We love it when candidates apply directly through our website! It makes the process smoother for both of us, so don’t hesitate to hit that apply button!
How to prepare for a job interview at MDE Consultants Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like handling customer calls and processing sales orders.
✨Show Off Your Communication Skills
Since this role requires a confident and professional telephone manner, practice answering common customer service scenarios. You could even role-play with a friend to demonstrate your ability to handle challenging conversations calmly and effectively.
✨Be Ready with Examples
Prepare specific examples from your past experiences that showcase your problem-solving skills and customer service excellence. Think about times when you resolved a difficult customer issue or improved a process, as these will highlight your proactive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for CRM, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
