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- Tasks: Provide top-notch support to healthcare professionals via phone and email.
- Company: Join a friendly and inclusive team at MDDUS.
- Benefits: Competitive salary, hybrid working, and continuous professional development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Enjoy a supportive environment with excellent training and wellbeing initiatives.
The predicted salary is between 26000 - 27000 £ per year.
Hours: x2 full time roles (35 hours per week) business hours 8am – 6pm
Hybrid working: Flexibility to work from home after training
Salary: £26,000 - £27,000 per annum (Dependent on experience)
Closing date: 15 February 2026
Interviews expected: later half of February
The focus of our customer service team is to provide the best possible support and guidance to healthcare professionals, making things easy and simple for our members. This role plays a vital part in making a customer-centric team successful, and this is a fantastic opportunity to join the team.
About the Role
We’re looking for candidates who are passionate about customer experience and who can add real value to the customer journey via telephone and email interactions. You don’t have to be an expert in resolving enquiries, our experienced team will provide comprehensive training for you to be able to support our members at every stage. This could be during the application process through to if they are considering leaving, we will give you the confidence and skills to deliver a great member experience. You’ll collaborate with our wider colleagues and contribute towards MDDUS' mission, with full guidance and support from our experienced management team and Head of Department. You will have the opportunity to work flexibly between your home and the office following your initial training period, initial training typically lasts 6 to 8 weeks.
About You
If you have previous experience within a customer service environment, then great! But the most important thing to us is your passion and commitment to providing the best service to our members. MDDUS prides itself on the welcoming and friendly manner of its colleagues, and this should be conveyed in member interactions, where you can confidently resolve queries or issues through strong listening skills, paired with excellent spoken and written communication. The workload can be varied, and so you should be able to manage multiple tasks, with a positive, ‘can do’ attitude; thriving as part of a busy collaborative team, while taking initiative to exceed members’ expectations. At times, our members can find themselves in stressful situations, so being able to demonstrate patience and empathy, and have the emotional intelligence to handle difficult conversations is vital.
Why You Should Join Us:
MDDUS celebrates and promotes diversity and inclusion so that colleagues can work in an environment where they can be their true selves. As an organisation who provide support to healthcare professionals when they need it most, that commitment is also extended to our colleagues through a variety of wellbeing, charity and engagement initiatives. We are committed to providing excellent training and support to help you deliver an outstanding service to our colleagues and to help you develop in your career.
What we can offer you:
- A collaborative and supportive team environment that fosters growth, innovation and encourages colleagues to bring the best versions of themselves to work
- A commitment to your continuous professional development with opportunities for training and development through our annual training budget.
- A competitive benefits package, with the opportunities to mix and match to suit your needs.
Customer Service Adviser in Glasgow employer: MDDUS
Contact Detail:
MDDUS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Glasgow
✨Tip Number 1
Get to know the company! Research MDDUS and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with members, try role-playing common customer service scenarios with friends or family. This will boost your confidence and help you handle tricky situations with ease.
✨Tip Number 3
Be ready to showcase your empathy! During interviews, share examples of how you've handled difficult conversations in the past. Highlighting your emotional intelligence will show that you can connect with members and provide the support they need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our fantastic team at MDDUS.
We think you need these skills to ace Customer Service Adviser in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our members.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. We love seeing how your background can add value to our customer-centric team!
Be Clear and Concise: In your written application, keep things straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at MDDUS
✨Know the Company
Before your interview, take some time to research MDDUS. Understand their mission, values, and the services they provide to healthcare professionals. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your passion for providing excellent service, which is crucial for this role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will not only help you answer accurately but also showcase your strong communication skills, which are essential for a Customer Service Adviser.
✨Demonstrate Empathy and Patience
Since the role involves dealing with members who may be in stressful situations, be prepared to discuss how you handle such scenarios. Share examples that illustrate your ability to remain calm, patient, and empathetic, as these traits are vital for success in this position.
