At a Glance
- Tasks: Provide top-notch support to healthcare professionals via phone and email.
- Company: Join a friendly and inclusive team at MDDUS in Glasgow.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Passion for customer service; experience is a plus but not essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: Glasgow
Contract: 12 month Fixed Term
Hours: 35 hours per week - business hours 8am – 6pm
Hybrid working: Flexibility to work from home after training
Salary: £27,000 per annum
Closing date: 21 June 2026
Interviews expected: late June early July
The focus of our customer service team is to provide the best possible support and guidance to healthcare professionals, making things easy and simple for our members. This role plays a vital part in making a customer-centric team successful, and this is a fantastic opportunity to join the team.
About the Role
We're looking for candidates who are passionate about customer experience and who can add real value to the customer journey via telephone and email interactions. You don’t have to be an expert in resolving enquiries, our experienced team will provide comprehensive training for you to be able to support our members at every stage. This could be during the application process through to if they are considering leaving, we will give you the confidence and skills to deliver a great member experience. You'll collaborate with our wider colleagues and contribute towards MDDUS' mission, with full guidance and support from our experienced management team and Head of Department. You will have the opportunity to work flexibly between your home and the office following your initial training period, initial training typically lasts 6 to 8 weeks.
About You
If you have previous experience within a customer service environment, then great! But the most important thing to us is your passion and commitment to providing the best service to our members. MDDUS prides itself on the welcoming and friendly manner of its colleagues, and this should be conveyed in member interactions, where you can confidently resolve queries or issues through strong listening skills, paired with excellent spoken and written communication. The workload can be varied, and so you should be able to manage multiple tasks, with a positive, ‘can do’ attitude; thriving as part of a busy collaborative team, while taking initiative to exceed members’ expectations. At times, our members can find themselves in stressful situations, so being able to demonstrate patience and empathy, and have the emotional intelligence to handle difficult conversations is vital.
Why You Should Join Us:
MDDUS celebrates and promotes diversity and inclusion so that colleagues can work in an environment where they can be their true selves. As an organisation who provide support to healthcare professionals when they need it most, that commitment is also extended to our colleagues through a variety of wellbeing, charity and engagement initiatives. We are committed to providing excellent training and support to help you deliver an outstanding service to our colleagues and to help you develop in your career.
What we can offer you:
- A collaborative and supportive team environment that fosters growth, innovation and encourages colleagues to bring the best versions of themselves to work
- A commitment to your continuous professional development with opportunities for training and development through our annual training budget.
- A competitive benefits package, with the opportunities to mix and match to suit your needs.
Ready to Make an Impact? Apply Today!
To find out more about Life in MDDUS, check out our Careers Page.
Please see the Role Profile attached below for full details of key responsibilities - Customer Service Adviser Role Profile .pdf
To apply for this role please provide a CV, cover letters are optional. If you have any questions on the role before you apply, please contact [email protected] and a member of our team will contact you as soon as possible.
What MDDUS will offer you
MDDUS offers a range of benefits to employees including but not limited to:
- 15% Non-Contributory Employer Pension contribution
- 27 Days Annual Leave per year
- 8 Bank Holiday days per year (in addition to annual leave allocation)
- Private medical cover for employees (option to cover immediate family at a cost)
- Home and office flexibility
- Holiday Buy and Sell scheme
- Group Life Insurance
- A range of additional voluntary benefits
- Employee Assistance program (EAP) to support wellbeing and remote GP services
- Numerous employee engagement initiatives
Customer Service Adviser - 12 Month Fixed Term Contract in Glasgow employer: MDDUS
MDDUS is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a collaborative and supportive team environment in Glasgow. With a strong commitment to diversity and inclusion, comprehensive training, and a competitive benefits package, MDDUS empowers its Customer Service Advisers to thrive while making a meaningful impact in the healthcare sector. The flexibility of hybrid working arrangements further enhances work-life balance, making it an attractive place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - 12 Month Fixed Term Contract in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like MDDUS.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like MDDUS. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Adviser - 12 Month Fixed Term Contract in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to MDDUS.
How to prepare for a job interview at MDDUS
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in MDDUS's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services MDDUS offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
