Venue Manager in Kent

MDCV UK are pleased to announce that we now have a fantastic opportunity for a highly experienced and motivated Venue Manager, ideally from a catering and hospitality background, to be part of an exciting, fast-paced, exhilarating company and really add value and expertise at the forefront of our new flagship dining and events destination.

Key responsibilities:

• Lead the launch of a new flagship dining and events destination on a world-class wine estate.
• Shape the venue’s identity, culture, service standards, and long-term success.
• Build and develop a high-performing hospitality team that reflects the ambitions of MDCV UK.
• Manage all daily venue operations to deliver an exceptional, consistent guest experience.
• Lead, train, and develop the FOH team to maintain outstanding service standards and strong product knowledge.
• Create and manage staff rotas, allocating resources to meet service demands.
• Maintain high operational standards across cleanliness, presentation, compliance, and guest-facing areas.
• Coordinate closely with the kitchen team to ensure smooth, timely, and cohesive service.
• Oversee venue stock management, including ordering, deliveries, waste reduction, and stock-take processes.
• Manage booking systems, POS platforms, and other guest management tools to optimise service efficiency and revenue performance.
• Handle guest enquiries, feedback, and service improvement opportunities with professionalism.
• Support on-site events by preparing the venue, managing FOH requirements, and ensuring high-quality hosting.
• Review daily sales, monitor performance trends, and identify revenue growth opportunities.
• Ensure completion and upkeep of all compliance documentation.
• Collaborate effectively with wider departments and sites.

Please note that the duties and responsibilities outlined above are not exhaustive and may be subject to change as required to meet the needs of the business.

Essential:

• Minimum 3–5 years’ experience in hospitality management, ideally restaurant or venue based.
• Secure with weekend working as a necessity for the role.
• Proven track record of leading teams in a high-quality, guest-focused environment.
• Strong operational experience, including compliance, stock, and financial control.
• Excellent communication skills and an ability to motivate and coach teams.
• High standards of presentation, service delivery, and guest interaction.
• Strong problem-solving skills, able to act decisively under pressure.
• Confident using hospitality systems (EPOS, booking systems, MS Office).
• Ability to problem solve and pre-empt the needs of the business.
• Ability to react with appropriate levels of urgency to situations and events that require a swift response.
• High degree of professionalism and discretion in handling confidential information.
• Ability to work independently and complete assigned tasks within identified timeframes.

Company values and core behaviours:

• Motivated: Positive, enthusiastic, and always engaged in whatever we do.
• Dedicated: Committed to being the best and producing the best.
• Commercial: Aware of our business, our impact, and our value.
• Visionary: Constantly looking at how we can adapt, improve, and innovate our industry.
• Creating a winning experience for our colleagues and customers through our work environment, training, and people management.
• United: Always working together as part of a team, valuing our people and their contribution to our success.
• Knowledgeable: Experts in our field, always striving to understand our industry better.