At a Glance
- Tasks: Lead our front desk and enhance customer experience in a busy garage.
- Company: MD Auto Care, known for quality service and a supportive team culture.
- Benefits: Competitive salary, 22 days holiday, pension, and bonus scheme.
- Other info: Enjoy ongoing training and development in a friendly environment.
- Why this job: Join a growing business where your efforts are recognised and valued.
- Qualifications: 5 years in the motor trade with strong customer service skills.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.
Key Responsibilities
- Reception & Customer Experience
- Act as the first point of contact for customers, in person, by phone, and via email
- Manage front desk operations, bookings, vehicle drop-offs, and collections
- Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times
- Sales, Upselling & Cross-Selling
- Proactively identify and deliver upselling and cross-selling opportunities
- Explain recommended work, service options, and costs clearly
- Convert enquiries into bookings and maximise workshop utilisation
- Customer Satisfaction & Relationship Management
- Take ownership of customer satisfaction, retention, and feedback
- Handle concerns and complaints professionally and efficiently
- Encourage repeat business and positive online reviews
- Garage & Operational Management
- Oversee daily garage and front-of-house operations
- Coordinate technicians and workshop staff to manage workload and priorities
- Ensure health & safety, quality, and professional standards are consistently met
- Monitor job progress, turnaround times, and workmanship quality
- Warranty Claims & Aftercare
- Manage warranty claims, liaising with suppliers, manufacturers, and customers
- Ensure accurate documentation and timely resolution of warranty issues
- Innovation & Continuous Improvement
- Bring new ideas and processes to improve efficiency, customer experience, and profitability
- Administration & Financial Control
- Maintain accurate job cards, customer records, and service histories
- Prepare invoices, process payments, and manage financial transactions
- Support stock control, parts ordering, and supplier relationships
About You
- Motor trade experience is essential
- Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar
- Qualified/experienced vehicle technician
- Strong customer service and communication skills
- Confident in upselling and cross-selling
- Organised, commercially aware, and comfortable managing a busy garage
- Proactive and solutions-focused
- MOT Tester qualification is an advantage but not essential
What We Offer
- Competitive salary based on experience
- 22 days holiday + bank holidays
- Pension
- Bonus scheme
About MD Autocare
We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.
Why Join Us?
- Excellent customer ratings and a strong, established reputation
- Stable, long-term role with a growing business
- Friendly, supportive team culture
- Ongoing training and development opportunities
Service Manager/Advisor employer: MD Autocare Ltd
At MD Auto Care, we pride ourselves on being an excellent employer, offering a friendly and supportive work environment where teamwork and quality are at the forefront. Our Service Manager/Advisor role not only provides competitive salary and benefits but also fosters employee growth through ongoing training and development opportunities, ensuring that you can build a rewarding career in the motor trade. Join us in Aylesbury, where your contributions are valued, and you can take pride in delivering exceptional customer service within a well-run garage.
