At a Glance
- Tasks: Lead customer service and garage operations, ensuring a top-notch experience for all clients.
- Company: MD Autocare, known for quality workmanship and a supportive team culture.
- Benefits: Competitive salary, 22 days holiday, pension, and bonus scheme.
- Other info: Opportunities for career progression and ongoing training in a stable environment.
- Why this job: Join a respected team where your efforts are recognised and valued.
- Qualifications: 5+ years in the motor trade with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable).
Key Responsibilities
- Reception Customer Experience
- First point of contact for customers - in person, by phone, and via email
- Manage front desk operations, bookings, vehicle drop-offs, and collections
- Deliver a professional, friendly, and efficient customer experience
- Keep customers fully informed on progress, costs, and completion times
- Sales, Upselling Cross-Selling
- Identify and deliver upsell and cross-sell opportunities on services and products
- Clearly explain recommended work, service options, and costs
- Convert enquiries into confirmed bookings and maximise workshop utilisation
- Customer Satisfaction Relationship Management
- Take ownership of customer satisfaction, retention, and feedback
- Handle customer concerns and complaints professionally and efficiently
- Encourage repeat business and positive online reviews
- Garage Operational Management
- Oversee the daily operation of the garage and front-of-house
- Coordinate technicians and workshop staff to manage workload and priorities
- Ensure health safety, quality, and professional standards are consistently met
- Monitor job progress, turnaround times, and quality of workmanship
- Warranty Claims Aftercare
- Manage warranty claims, liaising with suppliers, manufacturers, and customers
- Ensure accurate documentation and timely resolution of warranty issues
- Oversee aftercare processes to maintain customer trust and satisfaction
- Innovation Continuous Improvement
- Bring new ideas to improve efficiency, customer experience, and profitability
- Take ownership of implementing improvements and service standards
- Administration Financial Control
- Maintain accurate job cards, customer records, and service histories
- Prepare invoices, process payments, and manage financial transactions
- Support stock control, parts ordering, and supplier relationships
About You
- Motor trade experience is essential
- Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role
- Qualified/experienced vehicle technician
- Strong customer service and communication skills
- Confident in upselling and cross-selling services and products
- Organised, commercially aware, and comfortable managing a busy garage
- Proactive, solutions-focused, and confident introducing improvements
- MOT Tester qualification is an advantage but not essential
What We Offer
- Competitive salary based on experience
- 22 days holiday + bank holidays
- Pension
- Bonus scheme
About us
At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job — a career environment where effort is recognised, development is encouraged, and teamwork is valued.
Our Values
- Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity.
- People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly.
- Trust Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect.
- Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated.
- Job Security Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities.
- Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most.
- Development Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility.
- Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated.
- Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work.
Why Join MD Autocare
- Join a business with excellent customer ratings and a strong reputation
- Stable, long-term role within an established and growing business
- Friendly, supportive team culture
- Ongoing training and development opportunities
Service Manager employer: MD Autocare Ltd
Join a dynamic team as an Automotive Technician/Mechanic, where your skills will be valued and nurtured in a supportive work environment. With competitive salaries ranging from £30,000 to £38,000, we offer excellent benefits, opportunities for professional growth, and a culture that prioritises teamwork and innovation. Located in a vibrant area, our company is committed to providing meaningful employment that empowers you to excel in your career.
