Service Manager in Aylesbury

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage.

Working Environment

We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable).

Key Responsibilities

• Reception & Customer Experience
  • First point of contact for customers - in person, by phone, and via email
  • Manage front desk operations, bookings, vehicle drop-offs, and collections
  • Deliver a professional, friendly, and efficient customer experience
  • Keep customers fully informed on progress, costs, and completion times
• Sales, Upselling & Cross-Selling
  • Identify and deliver upsell and cross-sell opportunities on services and products
  • Clearly explain recommended work, service options, and costs
  • Convert enquiries into confirmed bookings and maximise workshop utilisation
• Customer Satisfaction & Relationship Management
  • Take ownership of customer satisfaction, retention, and feedback
  • Handle customer concerns and complaints professionally and efficiently
  • Encourage repeat business and positive online reviews
• Garage & Operational Management
  • Oversee the daily operation of the garage and front-of-house
  • Coordinate technicians and workshop staff to manage workload and priorities
  • Ensure health & safety, quality, and professional standards are consistently met
  • Monitor job progress, turnaround times, and quality of workmanship
• Warranty Claims & Aftercare
  • Manage warranty claims, liaising with suppliers, manufacturers, and customers
  • Ensure accurate documentation and timely resolution of warranty issues
  • Oversee aftercare processes to maintain customer trust and satisfaction
• Innovation & Continuous Improvement
  • Bring new ideas to improve efficiency, customer experience, and profitability
  • Take ownership of implementing improvements and service standards
• Administration & Financial Control
  • Maintain accurate job cards, customer records, and service histories
  • Prepare invoices, process payments, and manage financial transactions
  • Support stock control, parts ordering, and supplier relationships

About You

• Motor trade experience is essential
• Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role
• Qualified/experienced vehicle technician
• Strong customer service and communication skills
• Confident in upselling and cross-selling services and products
• Organised, commercially aware, and comfortable managing a busy garage
• Proactive, solutions-focused, and confident introducing improvements
• MOT Tester qualification is an advantage but not essential

What We Offer

• Competitive salary based on experience
• 22 days holiday + bank holidays
• Pension
• Bonus scheme

About us

At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job — a career environment where effort is recognised, development is encouraged, and teamwork is valued.

Our Values

• Quality - Without Compromise
  • We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity.
• People First
  • Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly.
• Trust & Transparency
  • We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect.
• Continuous Improvement
  • A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated.
• Job Security & Stability
  • As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities.
• Supportive Team Culture
  • You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most.
• Development & Progression
  • We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility.
• Pride in Your Work
  • Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated.
• Workplace Respect
  • We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work.

Why Join MD Autocare

• Join a business with excellent customer ratings and a strong reputation
• Stable, long-term role within an established and growing business
• Friendly, supportive team culture
• Ongoing training and development opportunities