At a Glance
- Tasks: Provide expert software support and resolve complex queries for our global clientele.
- Company: Join MCS Rental Software, a family-owned leader in rental software innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and generous annual leave.
- Other info: Dynamic team environment with opportunities for professional growth and development.
- Why this job: Become a product expert and make a real impact on customer success.
- Qualifications: Fluent in French, Swedish, or Dutch; experience in technical support and SQL.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for a fluent or native French/Dutch/Swedish speaker with experience in technical software support and SQL-based data investigation to join our growing UK team.
Company
For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It’s a family-owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
Role
As a Software Support Consultant, you will be the primary point of contact for our French/Swedish/Dutch and English-speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.
- Provide expert guidance and resolve complex software queries via our in‑house Ticket Management systems
- Investigate back‑end data issues using Microsoft SQL, including writing and executing basic queries and updates
- Diagnose software bugs and collaborate with the development team to deliver long‑term solutions
- Develop a strong understanding of customer workflows to anticipate needs and improve user experience
- Document insights and share knowledge across teams to continuously enhance service delivery
You will combine technical ability with empathy, ensuring customers maximise the value of our software suite.
Qualifications
- You have previous experience in a customer‑facing support role, ideally within a software or technical environment
- You are fluent in at least one of the following languages: French, Swedish, or Dutch, along with English (written and verbal)
- You are confident using Microsoft SQL and comfortable writing and executing basic queries and updates
- You enjoy diving into the details to solve complex technical issues
- You are empathetic, patient, and able to explain complex concepts in simple terms
- You thrive in a fast‑paced environment and take ownership of problems
- You have a genuine interest in technology and continuous learning
Desirable Skills
- Knowledge or understanding of the ITIL framework
- Experience working within structured service management environments
- A proactive, investigative mindset
Benefits
- Competitive salary
- 22+ days annual leave (rising to 25 days after 5 years’ service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on‑site parking
- Team activities/company events
- Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
Software Support Consultant (French/Swedish/Dutch Speaking)) in White Waltham employer: MCS Rental Software
MCS Rental Software is an exceptional employer that values its employees by fostering a collaborative and growth-oriented work culture. As a Remote Software Support Consultant, you will enjoy the flexibility of remote work while being part of a dynamic team that encourages professional development and offers opportunities to deepen your expertise in software support. With a commitment to employee well-being and a focus on meaningful client interactions, MCS provides a rewarding environment for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Consultant (French/Swedish/Dutch Speaking)) in White Waltham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MCS Rental Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MCS Rental Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Software Support Consultant (French/Swedish/Dutch Speaking)) in White Waltham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MCS Rental Software:Your cover letter is your chance to shine! Tell us why you want to work at MCS Rental Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MCS Rental Software!
How to prepare for a job interview at MCS Rental Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
