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For Companies At a Glance
- Tasks: Provide expert software support and resolve complex queries for global clients.
- Company: Join MCS Rental Software, a family-owned leader in rental technology.
- Benefits: Enjoy a competitive salary, flexible leave, and a supportive work culture.
- Why this job: Become a product expert and make a real impact in the tech industry.
- Qualifications: Fluent English, SQL skills, and customer support experience required.
- Other info: Be part of a vibrant team with excellent growth opportunities.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for a fluent or native English speaker with experience in technical software support and SQL-based data investigation to join our growing UK team.
The Company
For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It’s a family‑owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
The Role
As a Software Support Consultant, you will be the primary point of contact for our English‑speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.
Key Responsibilities
- Technical Advisory: Provide expert guidance and resolve complex software queries via telephone and email.
- Data Investigation: Use SQL to perform basic queries and updates, investigating back‑end data to resolve technical issues.
- Problem Resolution: Diagnosing software bugs and collaborating with the development team to provide long‑term solutions.
- Knowledge Sharing: Collaborating with the wider support team to document insights and improve the customer experience.
Why Work at MCS
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
You Should Apply If
We are looking for a curious, detail‑oriented individual who thrives in a fast‑paced environment and has the following skills:
Essential Requirements
- Language Skills: Native or business‑level fluency in English (written and verbal) is essential.
- Technical Skills: Proficiency in Microsoft SQL; you must be comfortable writing and executing basic queries and updates to manage database information.
- Experience: Proven background in customer‑facing support, ideally within a software or technical environment.
- Soft Skills: Exceptional empathy, patience, and the ability to explain complex technical concepts in simple terms.
Desirable Traits
- Proactive Mindset: A natural investigator who enjoys diving into the details to solve tricky problems before they escape your notice.
- Growth Orientation: A genuine love for technology and a desire to continuously learn and master new software features.
Benefits
- Competitive salary
- 22+ days annual leave (rising to 25 days after 5 years’ service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on‑site parking
- Team activities/company events
- Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
Hiring Process
- Introductory video call with our recruiter
- Online assessment
- Video call with the Hiring Manager
- Video call with the MD
- Final in person interview
Do you want to join our team? Then we’d love to hear about you!
Software Support Consultant in White Waltham employer: MCS Rental Software
Contact Detail:
MCS Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Consultant in White Waltham
✨Tip Number 1
Get to know the company inside out! Research MCS Rental Software, their products, and their culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your SQL skills! Since you'll be using SQL for data investigation, brush up on your querying techniques. You might even want to prepare a few examples of how you've used SQL in past roles to impress the interviewers.
✨Tip Number 3
Show off your soft skills! During interviews, highlight your empathy and patience when dealing with customers. Share stories that demonstrate how you've simplified complex technical concepts for clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team at MCS Rental Software.
We think you need these skills to ace Software Support Consultant in White Waltham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills, especially your SQL proficiency. We want to see how you can use these skills to tackle real-world problems, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Software Support Consultant role. Use keywords from the job description to show us you’re a perfect fit and understand what we’re looking for.
Be Personable: We love a bit of personality! When writing your cover letter, let your enthusiasm for the role shine through. Show us why you’re excited about joining our team and how you can contribute to our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MCS Rental Software
✨Know Your SQL
Brush up on your SQL skills before the interview. Be ready to discuss how you've used SQL in past roles, and maybe even prepare a couple of examples where you solved complex data issues. This will show that you're not just familiar with SQL, but that you can apply it effectively.
✨Understand the Product
Take some time to research MCS Rental Software and its products. Familiarise yourself with their software suite and think about how you would approach common technical queries. This knowledge will help you demonstrate your enthusiasm for the role and your ability to provide expert guidance.
✨Showcase Your Soft Skills
Since the role requires exceptional empathy and patience, be prepared to share examples from your past experiences where you successfully handled customer queries or resolved conflicts. Highlighting these soft skills will show that you can connect with clients and explain complex concepts in simple terms.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the types of challenges the support team faces, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.