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For Companies At a Glance
- Tasks: Provide expert software support and resolve complex queries for our French-speaking clients.
- Company: Join MCS Rental Software, a family-owned company with a strong commitment to innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and 22+ days annual leave.
- Why this job: Be part of a supportive team that values your growth and satisfaction.
- Qualifications: Fluent in French and English, with experience in technical support and SQL.
- Other info: Work in a vibrant culture with excellent career development opportunities.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for a fluent or native French speaker with experience in technical software support and SQL-based data investigation to join our growing UK team.
The Company
For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It’s a family-owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
The Role
As a Software Support Consultant, you will be the primary point of contact for our French and English-speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.
Working Within Our Multilingual Support Team, You Will
- Provide expert guidance and resolve complex software queries via our in-house Ticket Management systems
- Investigate back-end data issues using Microsoft SQL, including writing and executing basic queries and updates
- Diagnose software bugs and collaborate with the development team to deliver long-term solutions
- Develop a strong understanding of customer workflows to anticipate needs and improve user experience
- Document insights and share knowledge across teams to continuously enhance service delivery
You will combine technical ability with empathy, ensuring customers maximise the value of our software suite.
Why Work at MCS
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing our workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
You Should Apply If
- You have previous experience in a customer-facing support role, ideally within a software or technical environment
- You are fluent in both French and English (written and verbal)
- You are confident using Microsoft SQL and comfortable writing and executing basic queries and updates
- You enjoy diving into the details to solve complex technical issues
- You are empathetic, patient, and able to explain complex concepts in simple terms
- You thrive in a fast-paced environment and take ownership of problems
- You have a genuine interest in technology and continuous learning
Desirable Skills
- Knowledge or understanding of the ITIL framework
- Experience working within structured service management environments
- A proactive, investigative mindset
Benefits
- Competitive salary
- 22+ days annual leave (rising to 25 days after 5 years’ service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on-site parking
- Team activities/company events
- Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
Hiring Process
- Introductory video call with our recruiter
- Online assessment
- Video call with the Hiring Manager
- Video call with the MD
- Final in person interview
Do you want to join our team? Then we’d love to hear about you!
French Speaking Software Support Consultant in White Waltham employer: MCS Rental Software
Contact Detail:
MCS Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Software Support Consultant in White Waltham
✨Tip Number 1
Get to know the company inside out! Research MCS Rental Software, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills, especially in a technical context. You want to sound confident and professional during those interviews.
✨Tip Number 3
Prepare for those tricky technical questions! Review SQL basics and be ready to discuss how you've tackled complex software issues in the past. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at MCS.
We think you need these skills to ace French Speaking Software Support Consultant in White Waltham
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a fluent or native French speaker, make sure to highlight your language proficiency in both your CV and cover letter. Use examples that showcase your ability to communicate effectively in French and English, especially in a technical context.
Tailor Your Application: Take the time to customise your CV and cover letter for this role. Mention specific experiences that relate to software support and SQL-based data investigation. We want to see how your background aligns with what we do at MCS Rental Software!
Be Personable and Professional: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Show us your personality but keep it relevant to the role. We love candidates who can balance being approachable with being knowledgeable.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at MCS Rental Software
✨Brush Up on Your SQL Skills
Since the role requires a good grasp of Microsoft SQL, make sure you’re comfortable writing and executing basic queries. Practise some common SQL commands and be ready to discuss how you've used them in past roles. This will show your technical prowess and readiness for the job.
✨Showcase Your Customer Service Experience
As a Software Support Consultant, you'll be the go-to person for clients. Prepare examples from your previous customer-facing roles where you resolved complex issues or improved user experience. Highlight your empathy and patience, as these traits are crucial for this position.
✨Familiarise Yourself with the Company Culture
MCS Rental Software values a supportive and informal workplace. Research their culture and think about how your values align with theirs. During the interview, express your enthusiasm for being part of a team that prioritises growth and satisfaction.
✨Prepare for Multilingual Communication
Since you'll be dealing with French and English-speaking clients, practise switching between the two languages. Be ready to demonstrate your fluency during the interview, perhaps by discussing a technical issue in both languages. This will showcase your ability to communicate effectively with diverse clientele.