At a Glance
- Tasks: Engage with customers, gather feedback, and support the Customer Success team.
- Company: MCS Rental Software, a leader in rental management solutions.
- Benefits: Flexible part-time hours, supportive culture, and opportunities for growth.
- Other info: Join a team recognised for nurturing talent and fostering a positive workplace.
- Why this job: Make a real impact on customer satisfaction while working in a vibrant environment.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
At MCS Rental Software, we’re passionate about helping rental businesses grow. With over 40 years of expertise, we provide cutting-edge rental management software, cloud solutions, and responsive technical support to companies around the world. Join our mission to empower the rental industry through smart technology and outstanding service.
The Opportunity
We are looking for a friendly, organised, and customer-focused Customer Success Agent to join our Customer Success team on a part-time basis. In this role, you will proactively engage with our UK customer base to build strong relationships, gather valuable customer feedback, measure Net Promoter Score (NPS), and help ensure our customers continue to receive exceptional service throughout their journey with MCS. Alongside customer engagement, you will provide administrative support to the Customer Success and Projects teams, particularly during periods of annual leave and sickness. This role is ideal for someone looking for flexible working hours while making a meaningful impact on customer satisfaction and retention.
Key Responsibilities
- Proactively contact a portfolio of 200+ customers by telephone to build strong, positive relationships
- Conduct structured customer conversations to gather feedback and accurately record Net Promoter Score (NPS)
- Identify customer trends, opportunities, and potential risks, sharing insights with the wider business
- Support customer retention by identifying at-risk accounts and escalating concerns where appropriate
- Promote best practice use of MCS software and help customers maximise the value they receive
- Maintain accurate customer records within CRM and internal business systems
- Provide project administration support during periods of holiday and sickness, including scheduling, documentation, and coordination tasks
- Work closely with Customer Success, Projects, and Support teams to ensure a seamless customer experience
- Ensure all customer interactions are professional, timely, and aligned with MCS standards
- Take ownership of assigned tasks while maintaining high levels of organisation and attention to detail
What We’re Looking For
- Previous experience in a customer service, customer success, administration, or account support role
- Excellent telephone manner with strong interpersonal and relationship-building skills
- Friendly, empathetic, and confident communicator with excellent written and verbal communication skills
- Highly organised with the ability to manage multiple customer interactions efficiently
- Strong attention to detail and ability to maintain accurate records
- Comfortable using CRM systems and Microsoft Office applications
- Able to work independently while collaborating effectively with colleagues
- Good problem-solving skills and the ability to identify customer needs and potential issues
- European language skills would be advantageous but are not essential
Hours: Part-time (15-20 hours per week, flexible - ideally aligned with school hours)
Reports to: Chief Operations Officer
Why Work at MCS
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
Customer Success Agent (Part-Time) in White Waltham employer: MCS Rental Software
MCS Rental Software is an exceptional employer that values its employees by fostering a collaborative and growth-oriented work culture. As a Remote Software Support Consultant, you will enjoy the flexibility of remote work while being part of a dynamic team that encourages professional development and offers opportunities to deepen your expertise in software support. With a commitment to employee well-being and a focus on meaningful client interactions, MCS provides a rewarding environment for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Agent (Part-Time) in White Waltham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MCS Rental Software and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MCS Rental Software and let us see your personality shine through!
We think you need these skills to ace Customer Success Agent (Part-Time) in White Waltham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MCS Rental Software.
Get Familiar with Our Brand:Before applying, take some time to learn about MCS Rental Software and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MCS Rental Software
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MCS Rental Software.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MCS Rental Software will surely appreciate.
