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For Companies At a Glance
- Tasks: Provide expert software support and resolve complex queries for our Swedish-speaking clients.
- Company: Join a family-owned tech company recognised for its supportive culture and employee satisfaction.
- Benefits: Enjoy a competitive salary, flexible benefits, and opportunities for remote work.
- Other info: Be part of a vibrant team with excellent career growth and training opportunities.
- Why this job: Become a product expert and make a real impact in the rental software industry.
- Qualifications: Fluency in English and Swedish, SQL proficiency, and customer support experience required.
The predicted salary is between 35000 - 45000 £ per year.
About Us
For 40 years, MCS Rental Software has devoted itself to making life easier for rental companies across the globe. It’s a family-owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
Role Description
As a Software Support Consultant, you will be the primary point of contact for our Swedish & English speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.
Key Responsibilities
- Technical Advisory: Provide expert guidance and resolve complex software queries via telephone and email.
- Data Investigation: Use SQL to perform basic queries and updates, investigating back-end data to resolve technical issues.
- Problem Resolution: Diagnosing software bugs and collaborating with the development team to provide long-term solutions.
- Knowledge Sharing: Collaborating with the wider support team to document insights and improve the customer experience.
Why Work at MCS
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
Qualifications
Essential Requirements:
- Language Skills: Native or business-level fluency in English & Swedish (written and verbal) is essential.
- Technical Skills: Proficiency in Microsoft SQL; you must be comfortable writing and executing basic queries and updates to manage database information.
- Experience: Proven background in customer-facing support, ideally within a software or technical environment.
- Soft Skills: Exceptional empathy, patience, and the ability to explain complex technical concepts in simple terms.
Desirable Traits:
- Proactive Mindset: A natural investigator who enjoys diving into the details to solve tricky problems before they escalate.
- Growth Orientation: A genuine love for technology and a desire to continuously learn and master new software features.
Benefits
- Competitive salary (£35,000 - £45,000)
- 22+ days annual leave (rising to 25 days after 5 years’ service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on-site parking
- Team activities/company events
- Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
Swedish Speaking Software Support Consultant employer: MCS Rental Software
Contact Detail:
MCS Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish Speaking Software Support Consultant
✨Tip Number 1
Get to know the company inside out! Research MCS Rental Software, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your Swedish and English skills! Since you'll be dealing with clients in both languages, brush up on your technical vocabulary and customer service phrases to impress during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled tricky software issues in the past. This will demonstrate your proactive mindset and ability to dive into details, which is exactly what MCS is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the MCS family and being part of their supportive culture.
We think you need these skills to ace Swedish Speaking Software Support Consultant
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the rental industry and technology in your application. Share why you want to be part of MCS and how our values resonate with you.
Tailor Your CV: Make sure your CV highlights your experience in customer support and technical skills, especially with SQL. We want to see how your background aligns with the role of Software Support Consultant.
Craft a Compelling Cover Letter: Use your cover letter to tell us your story! Explain how your skills and experiences make you the perfect fit for this role. Don’t forget to mention your fluency in Swedish and English!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at MCS Rental Software
✨Know Your Stuff
Make sure you brush up on your technical skills, especially SQL. Be ready to discuss how you've used it in past roles and be prepared for any technical questions that might come your way.
✨Showcase Your Customer Service Skills
Since this role is all about supporting clients, think of examples where you've gone above and beyond for a customer. Highlight your empathy and patience, as these traits are crucial for the position.
✨Practice Your Language Skills
As you'll be dealing with Swedish and English-speaking clients, practice speaking both languages. You might even want to prepare a few common phrases or scenarios in Swedish to demonstrate your fluency during the interview.
✨Be a Problem Solver
Prepare to discuss how you approach problem-solving. Think of specific instances where you diagnosed a software issue and worked with a team to find a solution. This will show your proactive mindset and ability to collaborate effectively.