At a Glance
- Tasks: Support Swedish-speaking customers with software queries and database management.
- Company: Join a family-owned tech company dedicated to customer service excellence.
- Benefits: Competitive salary, flexible leave, training budget, and private health insurance.
- Other info: Enjoy a dynamic work environment with opportunities for growth and team activities.
- Why this job: Be the go-to person for tech support and help customers thrive with innovative solutions.
- Qualifications: Experience in customer support and a knack for explaining tech concepts simply.
The predicted salary is between 35000 - 45000 £ per year.
About Us
For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It’s a family-owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
Role Description
As a Software Support Consultant, you will be the primary point of contact for our Swedish customers. You must be comfortable writing and executing basic queries and updates to manage database information.
Experience:
- Proven background in customer-facing support, ideally within a software or technical environment.
Soft Skills:
- Exceptional empathy, patience, and the ability to explain complex technical concepts in simple terms.
Desirable Traits:
- Proactive Mindset: A natural investigator who enjoys "diving into the details" to solve tricky problems before they escalate.
- Growth Orientation: A genuine love for technology and a desire to continuously learn and master new software features.
Benefits
- Competitive salary (£35,000 - £45,000)
- 22+ days annual leave (rising to 25 days after 5 years’ service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on-site parking
- Team activities/company events
- Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
Software Support Consultant - Swedish Speaking (Salary Offered: £35-45k+Benefits) employer: MCS Rental Software
MCS Rental Software is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as flexible working arrangements and a comprehensive training budget. With a strong family-oriented culture, employees are encouraged to innovate and collaborate, ensuring a supportive environment where your contributions truly matter. Located in a vibrant area, MCS fosters a sense of community through team activities and events, making it a rewarding place to build your career as a Software Support Consultant.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Consultant - Swedish Speaking (Salary Offered: £35-45k+Benefits)
✨Tip Number 1
Network like a pro! Reach out to current employees at MCS Rental Software on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with software support, make sure you can explain complex concepts simply. We want to see that you can communicate effectively!
✨Tip Number 3
Show off your proactive mindset! During interviews, share examples of how you've tackled tricky problems in the past. We love candidates who dive into details and find solutions before issues escalate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to grow with us.
We think you need these skills to ace Software Support Consultant - Swedish Speaking (Salary Offered: £35-45k+Benefits)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Software Support Consultant role. Highlight your experience in customer-facing support and any technical skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Soft Skills:We value empathy and patience, especially in a support role. Use examples in your application to demonstrate how you've successfully explained complex concepts to customers in the past. This will help us see your potential fit with our team.
Be Proactive:Let us know about times when you've taken the initiative to solve problems before they escalated. We love candidates who dive into details and take ownership of their work. Share those stories in your application!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MCS Rental Software
✨Know Your Tech
Make sure you brush up on your technical skills, especially around database management and basic queries. Being able to demonstrate your understanding of these concepts will show that you're ready to tackle the role head-on.
✨Showcase Your Empathy
Since this role requires exceptional empathy, think of examples from your past where you've successfully helped customers with technical issues. Be prepared to explain how you made complex concepts easy for them to understand.
✨Be Proactive
Prepare to discuss times when you've taken the initiative to solve problems before they escalated. MCS values a proactive mindset, so highlight your investigative nature and how it has benefited your previous employers.
✨Express Your Love for Learning
MCS is looking for someone with a growth orientation. Share your passion for technology and any recent learning experiences or courses you've taken. This will show that you're committed to continuous improvement and mastering new software features.
