At a Glance
- Tasks: Provide expert software support and resolve complex queries for our global clientele.
- Company: Join MCS Rental Software, a family-owned leader in rental technology for 40 years.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for professional growth and development.
- Why this job: Make a real impact by helping customers maximise their software experience.
- Qualifications: Fluent in French, Swedish, or Dutch; experience in technical support and SQL.
The predicted salary is between 35000 - 45000 € per year.
We’re looking for a fluent or native French/Dutch/Swedish speaker with experience in technical software support and SQL-based data investigation to join our growing UK team.
Company
For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It’s a family-owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
Role
As a Software Support Consultant, you will be the primary point of contact for our French/Swedish/Dutch and English-speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.
- Provide expert guidance and resolve complex software queries via our in‑house Ticket Management systems
- Investigate back‑end data issues using Microsoft SQL, including writing and executing basic queries and updates
- Diagnose software bugs and collaborate with the development team to deliver long‑term solutions
- Develop a strong understanding of customer workflows to anticipate needs and improve user experience
- Document insights and share knowledge across teams to continuously enhance service delivery
You will combine technical ability with empathy, ensuring customers maximise the value of our software suite.
Qualifications
- You have previous experience in a customer‑facing support role, ideally within a software or technical environment
- You are fluent in at least one of the following languages: French, Swedish, or Dutch, along with English (written and verbal)
- You are confident using Microsoft SQL and comfortable writing and executing basic queries and updates
- You enjoy diving into the details to solve complex technical issues
- You are empathetic, patient, and able to explain complex concepts in simple terms
- You thrive in a fast‑paced environment and take ownership of problems
- You have a genuine interest in technology and continuous learning
Desirable Skills
- Knowledge or understanding of the ITIL framework
- Experience working within structured service management environments
- A proactive, investigative mindset
Benefits
- Competitive salary
- 22+ days annual leave (rising to 25 days after 5 years’ service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on‑site parking
- Team activities/company events
- Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
Software Support Consultant (French/Swedish/Dutch Speaking) employer: MCS Rental Software
MCS Rental Software is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and generous annual leave that increases with tenure. With a strong focus on innovation and customer service excellence, the company fosters a collaborative work culture where employees are encouraged to develop their skills through training budgets and team activities. Located in the UK, MCS provides a supportive environment with flexible benefits, private health insurance, and a fully equipped kitchen, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Consultant (French/Swedish/Dutch Speaking)
✨Tip Number 1
Network like a pro! Reach out to current employees at MCS Rental Software on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Be ready to discuss how you've tackled complex software issues in the past, and don’t forget to showcase your language skills!
✨Tip Number 3
Show your passion for technology! During interviews, share examples of how you’ve kept up with tech trends or learned new tools. It’ll show that you’re not just a candidate, but a future asset to the team.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Software Support Consultant (French/Swedish/Dutch Speaking)
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in French, Swedish, or Dutch, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in these languages, especially in a technical context.
Demonstrate Your Technical Know-How:We want to see your experience with SQL and technical support. Include specific instances where you've tackled complex software issues or used SQL to solve problems. This will show us you're not just a people person but also a tech whiz!
Be Personable and Empathetic:In your application, let your personality shine through! We value empathy and patience, so share stories that illustrate how you've helped customers in the past. This will help us see how you connect with users and resolve their issues.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MCS Rental Software
✨Brush Up on Your SQL Skills
Since the role requires a good grasp of Microsoft SQL, make sure you’re comfortable writing and executing basic queries. Practise some common SQL commands and be ready to discuss how you've used them in past roles. This will show your technical prowess and readiness for the job.
✨Showcase Your Language Skills
As a French/Dutch/Swedish speaker, be prepared to demonstrate your language skills during the interview. You might be asked to explain a technical concept or troubleshoot an issue in your second language. Practise speaking about your previous experiences in both English and your chosen language to ensure fluency.
✨Understand Customer Workflows
Familiarise yourself with common customer workflows in software support. Think about how you can anticipate user needs and improve their experience. Be ready to share examples from your past where you’ve successfully enhanced customer satisfaction through your understanding of their processes.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you’ll need to diagnose software issues. Prepare by thinking through how you would approach troubleshooting a complex problem. Highlight your investigative mindset and ability to collaborate with teams to find long-term solutions.
