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For Companies At a Glance
- Tasks: Support Dutch & English clients by resolving software queries and providing expert guidance.
- Company: Join a family-owned tech company recognised for its supportive culture and employee satisfaction.
- Benefits: Enjoy a competitive salary, flexible leave, training budget, and private health insurance.
- Other info: Be part of a vibrant team that values growth and innovation.
- Why this job: Become a product expert and make a real impact in the rental software industry.
- Qualifications: Fluent in Dutch and English, with SQL skills and customer support experience.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About Us
For 40 years, MCS Rental Software has devoted itself to making life easier for rental companies across the globe. It's a family‑owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow's challenges.
Role Description
As a Software Support Consultant, you will be the primary point of contact for our Dutch & English speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.
Key Responsibilities
- Technical Advisory: Provide expert guidance and resolve complex software queries via telephone and email.
- Data Investigation: Use SQL to perform basic queries and updates, investigating back‑end data to resolve technical issues.
- Problem Resolution: Diagnose software bugs and collaborate with the development team to provide long‑term solutions.
- Knowledge Sharing: Collaborate with the wider support team to document insights and improve the customer experience.
Why Work at MCS
We're proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At MCS, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
Qualifications
- Language Skills: Native or business‑level fluency in English & Dutch (written and verbal) is essential.
- Technical Skills: Proficiency in Microsoft SQL; you must be comfortable writing and executing basic queries and updates to manage database information.
- Experience: Proven background in customer‑facing support, ideally within a software or technical environment.
- Soft Skills: Exceptional empathy, patience, and the ability to explain complex technical concepts in simple terms.
- Desirable Traits:
- Proactive Mindset: A natural investigator who enjoys “diving into the details” to solve tricky problems before they escape.
- Growth Orientation: A genuine love for technology and a desire to continuously learn and master new software features.
Benefits
- Competitive salary (£35,000 – £45,000)
- 22+ days annual leave (rising to 25 days after 5 years' service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on‑site parking
- Team activities / company events
- Employee Assistance Programme – access to a free 24‑hour confidential helpline as you face life, work and health concerns
Dutch Speaking Software Support Consultant in Liverpool employer: MCS Rental Software
Contact Detail:
MCS Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Software Support Consultant in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MCS Rental Software on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into MCS's software products. Familiarise yourself with their features and think about how you can help customers maximise their value. Show them you're not just another candidate; you're a potential product expert!
✨Tip Number 3
Practice your problem-solving skills! Since you'll be dealing with complex software queries, try simulating some common issues you might face. This will help you feel more confident when discussing your approach during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the MCS family.
We think you need these skills to ace Dutch Speaking Software Support Consultant in Liverpool
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your love for technology shine through! Talk about any relevant experiences or projects that showcase your enthusiasm and how you’ve tackled tech challenges in the past.
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Support Consultant role. Highlight your experience with SQL and customer support, and don’t forget to mention your fluency in Dutch and English!
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language to explain your skills and experiences, especially when discussing technical concepts. We want to see your ability to communicate effectively!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MCS Rental Software
✨Know Your Stuff
Make sure you’re familiar with MCS Rental Software and its products. Understand the software suite inside out, especially how it benefits rental companies. This will help you answer questions confidently and show your genuine interest in the role.
✨Brush Up on SQL
Since you'll be using SQL to troubleshoot issues, it’s crucial to practice writing and executing basic queries. Be prepared to discuss your experience with SQL during the interview, and maybe even solve a sample query to demonstrate your skills.
✨Showcase Your Soft Skills
This role requires empathy and patience, so think of examples from your past experiences where you’ve successfully helped customers with technical issues. Highlight your ability to explain complex concepts in simple terms, as this is key to providing excellent support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.