At a Glance
- Tasks: Support Dutch-speaking clients with software queries and database management.
- Company: Join a family-owned tech company dedicated to customer service excellence.
- Benefits: Competitive salary, flexible leave, training budget, and private health insurance.
- Other info: Enjoy a dynamic work environment with opportunities for growth and team events.
- Why this job: Be the go-to person for clients and help them solve tech challenges.
- Qualifications: Experience in customer support and a knack for explaining tech simply.
The predicted salary is between 35000 - 45000 € per year.
About Us
For 40 years, MCS Rental Software has devoted itself to making life easier for rental companies across the globe. It's a family‑owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow's challenges.
Role Description
As a Software Support Consultant, you will be the primary point of contact for our Dutch customers. You must be comfortable writing and executing basic queries and updates to manage database information.
Experience:
- Proven background in customer‑facing support, ideally within a software or technical environment.
Soft Skills:
- Exceptional empathy, patience, and the ability to explain complex technical concepts in simple terms.
Desirable Traits:
- Proactive Mindset: A natural investigator who enjoys “diving into the details” to solve tricky problems before they escape.
- Growth Orientation: A genuine love for technology and a desire to continuously learn and master new software features.
Benefits
- Competitive salary (£35,000 – £45,000)
- 22+ days annual leave (rising to 25 days after 5 years' service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on‑site parking
- Team activities / company events
- Employee Assistance Programme – access to a free 24‑hour confidential helpline as you face life, work and health concerns
Dutch Speaking Software Support Consultant in Essex employer: MCS Rental Software
MCS Rental Software is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and generous annual leave. With a strong family-oriented culture, the company fosters innovation and collaboration, providing ample training opportunities and a supportive environment for personal development. Located in a vibrant area, employees enjoy flexible working arrangements, team activities, and access to comprehensive health benefits, making it a rewarding place to build a career in software support.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch Speaking Software Support Consultant in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MCS Rental Software on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with software support, practice explaining complex concepts in simple terms. We want to see that you can communicate effectively with customers!
✨Tip Number 3
Show off your proactive mindset! During interviews, share examples of how you've tackled tricky problems in the past. This will demonstrate your investigative nature and growth orientation, which are key traits for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the MCS family.
We think you need these skills to ace Dutch Speaking Software Support Consultant in Essex
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Software Support Consultant role. Highlight your experience in customer-facing support and any relevant technical skills. We love seeing how your background aligns with our needs!
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon unless it’s necessary, and remember that we appreciate straightforward communication. This will show us that you can explain complex concepts simply, just like the role requires.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MCS Rental Software
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around software support and database management. Familiarise yourself with basic queries and updates, as you'll need to demonstrate your ability to handle these during the interview.
✨Showcase Your Empathy
Since this role requires exceptional empathy and patience, think of examples from your past experiences where you've successfully helped customers. Be ready to explain how you simplified complex technical concepts for them.
✨Be Proactive
Prepare to discuss times when you've taken the initiative to solve problems before they escalated. MCS values a proactive mindset, so share specific instances where your investigative nature led to successful outcomes.
✨Express Your Love for Learning
Demonstrate your growth orientation by talking about how you keep up with new technologies and software features. Mention any relevant training or courses you've undertaken to show that you're committed to continuous improvement.
