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For Companies At a Glance
- Tasks: Support Dutch and English clients, resolve software queries, and collaborate on product improvements.
- Company: MCS Rental Software, a leader in rental solutions with a vibrant workplace culture.
- Benefits: Competitive salary, flexible benefits, remote work, and generous annual leave.
- Other info: Award-winning culture with excellent career development opportunities.
- Why this job: Join a passionate team and make a real impact in the rental industry.
- Qualifications: Fluency in Dutch and English, SQL skills, and customer support experience.
The predicted salary is between 35000 - 45000 £ per year.
About Us
For 40 years, MCS Rental Software has devoted itself to making life easier for rental companies across the globe. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
As a Software Support Consultant, you will be the primary point of contact for our Dutch & English speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.
- Technical Advisory: Provide expert guidance and resolve complex software queries via telephone and email.
- Data Investigation: Use SQL to perform basic queries and updates, investigating back-end data to resolve technical issues.
- Diagnosing software bugs and collaborating with the development team to provide long-term solutions.
- Collaborating with the wider support team to document insights and improve the customer experience.
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment.
Language Skills: Native or business-level fluency in English & Dutch (written and verbal) is essential.
Technical Skills: Proficiency in Microsoft SQL; you must be comfortable writing and executing basic queries and updates to manage database information.
Experience: Proven background in customer-facing support, ideally within a software or technical environment. A genuine love for technology and a desire to continuously learn and master new software features.
Benefits:
- Competitive salary (£35,000 - £45,000)
- 22+ days annual leave (rising to 25 days after 5 years’ service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on-site parking
- Team activities/company events
- Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
Dutch Speaking Software Support Consultant employer: MCS Rental Software
Contact Detail:
MCS Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Software Support Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees at MCS Rental Software on LinkedIn. Ask them about their experiences and any tips they might have for landing the Software Support Consultant role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Since you'll be dealing with data investigations, being able to talk confidently about basic queries and updates will show you're ready to tackle the technical side of the job.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond to help a client. MCS values customer service excellence, so demonstrating your passion for helping others will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the MCS team!
We think you need these skills to ace Dutch Speaking Software Support Consultant
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your love for technology shine through! We want to see how excited you are about mastering new software features and helping customers get the most out of our products.
Tailor Your Experience: Make sure to highlight your customer-facing support experience, especially in a software or technical environment. We’re looking for someone who can connect with our Dutch and English speaking clients, so share relevant examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role. Remember, we’re all about making life easier!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MCS Rental Software
✨Know Your Stuff
Make sure you’re well-versed in the software MCS Rental Software offers. Familiarise yourself with their products and think about how you can help customers maximise their use of the software. Brush up on your SQL skills too, as you'll need to demonstrate your ability to perform basic queries.
✨Show Off Your Language Skills
Since this role requires fluency in both Dutch and English, be prepared to switch between the two languages during the interview. Practise answering common interview questions in both languages to show your comfort level and proficiency.
✨Customer Service is Key
Highlight your experience in customer-facing roles. Share specific examples of how you've resolved complex issues for clients in the past. This will demonstrate your ability to provide excellent support and build lasting relationships with customers.
✨Be a Team Player
MCS values collaboration, so be ready to discuss how you’ve worked with teams in previous roles. Talk about how you’ve documented insights or contributed to improving customer experiences, as this aligns with their focus on teamwork and innovation.