At a Glance
- Tasks: Provide expert software support and resolve complex queries for customers.
- Company: Join a family-owned company recognised for its supportive culture and commitment to innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and generous annual leave.
- Other info: Experience a vibrant workplace with excellent career development opportunities.
- Why this job: Be part of a team that values your growth and empowers you to make an impact.
- Qualifications: Fluency in English and Swedish, SQL skills, and a passion for customer service.
The predicted salary is between 35000 - 45000 € per year.
About Us
For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It's a family-owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow's challenges.
Key Responsibilities
- Technical Advisory: Provide expert guidance and resolve complex software queries via telephone and email.
- Data Investigation: Use SQL to perform basic queries and updates, investigating back-end data to resolve technical issues.
- Problem Resolution: Diagnosing software bugs and collaborating with the development team to provide long-term solutions.
- Knowledge Sharing: Collaborating with the wider support team to document insights and improve the customer experience.
Why Work at MCS
We're proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
Qualifications
Essential Requirements:
- Language Skills: Native or business-level fluency in English & Swedish (written and verbal) is essential.
- Technical Skills: Proficiency in Microsoft SQL; you must be comfortable writing and executing basic queries and updates to manage database information.
- Experience: Proven background in customer-facing support, ideally within a software or technical environment.
- Soft Skills: Exceptional empathy, patience, and the ability to explain complex technical concepts in simple terms.
Desirable Traits:
- Proactive Mindset: A natural investigator who enjoys "diving into the details" to solve tricky problems before they escalated.
- Growth Orientation: A genuine love for technology and a desire to continuously learn and master new software features.
Benefits
- Competitive salary (£35,000 - £45,000)
- 22+ days annual leave (rising to 25 days after 5 years' service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on-site parking
- Team activities/company events
- Employee Assistance Programme - access to a free 24 hour confidential helpline as you face life, work and health concerns
Swedish Speaking Software Support Consultant in Coventry employer: MCS Rental Software
MCS Rental Software is an exceptional employer, recognised for its commitment to employee well-being and growth, as evidenced by our Culture 100 Award. With a vibrant and informal workplace culture, we prioritise respect and empowerment, offering competitive salaries, generous leave, and a strong focus on professional development. Join us in a supportive environment where your contributions are valued, and you can thrive in the dynamic rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Swedish Speaking Software Support Consultant in Coventry
✨Tip Number 1
Get to know the company! Research MCS Rental Software and understand their values, culture, and the rental industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with complex software queries, brush up on your SQL knowledge and think through common technical issues. Being prepared will boost your confidence when tackling real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the MCS family and ready to contribute to our mission of customer service excellence.
We think you need these skills to ace Swedish Speaking Software Support Consultant in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in customer support and any technical skills, especially with SQL. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for technology and the rental industry. Tell us why you're excited about this role and how your skills align with our mission at MCS.
Show Off Your Language Skills:Since fluency in Swedish and English is key, make sure to demonstrate your language skills clearly in your application. Whether it's through your CV or cover letter, we want to see your proficiency shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MCS Rental Software
✨Brush Up on Your SQL Skills
Since the role requires proficiency in Microsoft SQL, make sure you’re comfortable with writing and executing basic queries. Practise some common SQL commands and be ready to discuss how you've used them in past experiences.
✨Showcase Your Customer Service Experience
This position is all about providing excellent support, so prepare examples from your previous roles where you’ve successfully resolved customer issues. Highlight your empathy and patience, as these soft skills are crucial for this job.
✨Prepare for Technical Questions
Expect to face questions that test your problem-solving abilities. Think of scenarios where you diagnosed software bugs or collaborated with a team to find solutions. Be ready to explain your thought process clearly and simply.
✨Demonstrate Your Growth Mindset
MCS values continuous learning, so share your passion for technology and any recent skills or software features you’ve mastered. Discuss how you stay updated with industry trends and your eagerness to learn more.
