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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and resolve service desk tickets.
- Company: Well-established organisation in Belfast with a supportive IT team.
- Benefits: Competitive salary, career development opportunities, and exposure to modern tech.
- Other info: Clear pathways for career growth and a chance to work with cutting-edge technologies.
- Why this job: Join a dynamic team and enhance your technical skills in a structured environment.
- Qualifications: Minimum 2 years' experience in IT support and strong knowledge of Windows OS.
The predicted salary is between 28000 - 30000 £ per year.
We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies.
The Role
- You will be responsible for providing 1st and 2nd line IT support, ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business.
Key responsibilities include:
- Providing technical support for Windows operating systems and end-user devices
- Managing and resolving service desk tickets within agreed SLAs
- Supporting Microsoft 365 and Azure AD administration
- Managing user accounts and permissions within Active Directory
- Troubleshooting hardware, software, and connectivity issues
- Liaising with third-party IT suppliers and vendors
- Assisting with problem analysis and incident resolution
- Supporting the wider IT team with infrastructure and service improvements
The Ideal Candidate
- Minimum 2 years' experience in an IT Service Desk or IT Support role
- Experience supporting Windows OS environments
- Strong knowledge of Active Directory
- Experience administering Microsoft 365 / Office 365
- Exposure to Azure AD / Entra ID
- Experience working in a structured service desk environment with ticketing systems
- Ability to troubleshoot and resolve IT issues efficiently
- Some knowledge of networking technologies
- Full driving licence and access to transport
Desirable (Not Essential)
- ITIL certification
- Experience with ServiceNow or other service desk platforms
- Exposure to Cisco Unified Communications / telephony systems
Why Apply?
- Join a well-established organisation with a supportive IT team
- Opportunity to develop your technical skillset
- Exposure to a modern Microsoft technology stack
- Clear opportunities for career development
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group.
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
Service Desk Analyst employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues like troubleshooting Windows OS or managing Active Directory. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Show off your passion for IT! During interviews, share examples of how you've gone above and beyond in previous roles. Whether it's resolving tricky tickets or improving processes, let them see your dedication to high service standards.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we regularly update our listings, so keep an eye out for new opportunities that match your skills.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Windows OS, Active Directory, and any relevant ticketing systems. We want to see how your skills match what we're looking for!
Show Off Your Experience: Don’t just list your previous jobs; explain what you did in each role. Focus on your IT support experience and any specific achievements. We love seeing how you've made a difference in past positions!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We want to get to know the real you, but professionalism goes a long way!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Let’s make this happen together!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your previous experiences align with these tasks, especially around managing service desk tickets and troubleshooting issues.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT support scenarios. Prepare examples from your past work where you successfully resolved issues or improved processes, as this demonstrates your problem-solving skills.
✨Show Enthusiasm for Learning
Express your eagerness to develop your technical skills and grow within the company. Mention any relevant certifications or training you’re interested in pursuing, like ITIL, to show you're committed to your professional development.