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- Tasks: Support the Service Delivery Manager in delivering top-notch services to clients.
- Company: Join a dynamic team in Belfast focused on high-quality service delivery.
- Benefits: Enjoy a competitive salary, growth opportunities, and a collaborative work environment.
- Why this job: Be part of impactful projects while building strong client relationships and enhancing service efficiency.
- Qualifications: Degree in IT or Business; experience in service delivery or project management preferred.
- Other info: ITIL certification is a plus, but not required.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Assistant Service Delivery Manager Location: Belfast Salary: Competitive Role Overview: As the Assistant Service Delivery Manager, you will work closely with the Service Delivery Manager to support the delivery of high-quality services to clients. This role will involve helping to monitor service performance, manage SLAs, and assist with managing client relationships, while ensuring that all service delivery processes are efficient and aligned with business objectives. Key Responsibilities: * Service Delivery Support: Assist in managing and overseeing the delivery of services to clients, ensuring that services are provided on time, within scope, and in line with agreed SLAs. * SLA Management: Help monitor and track service performance against SLAs, ensuring compliance and assisting in identifying areas where SLAs may not be met. Work with the team to resolve issues as needed. * Client Communication & Relationship: Assist in maintaining strong relationships with clients, addressing their needs, and providing them with regular updates on service performance. Help resolve any service-related concerns or issues. * Performance Monitoring: Track and report on key performance metrics and service delivery success, ensuring timely updates and feedback for continuous improvement. * Problem Resolution: Support the resolution of service delivery issues and ensure that any escalations are effectively managed in collaboration with internal teams. * Team Collaboration: Collaborate with internal teams (operations, technical support, customer service) to ensure seamless service delivery and to troubleshoot or resolve service-related issues quickly and effectively. * Process Improvement: Identify opportunities to streamline service delivery processes and contribute to initiatives aimed at improving efficiency, reducing costs, and enhancing client satisfaction. * Documentation & Reporting: Assist in preparing performance reports, client updates, and maintaining accurate documentation of all service delivery activities and interactions. * Project Support: Assist in the planning and implementation of service delivery projects, ensuring that timelines and client expectations are met. Skills & Experience: * Proven experience in a service delivery or project management role, preferably within a technical or IT service environment. * Strong understanding of Service Level Agreements (SLAs) and the importance of meeting service targets. * Experience in client relationship management, with the ability to build and maintain strong partnerships. * Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively. * Excellent communication and interpersonal skills, both written and verbal. * Problem-solving ability, with a proactive and solutions-focused mindset. * Understanding of ITIL or other service management frameworks is highly desirable. * A customer-centric approach with a focus on quality service delivery. Qualifications: * Degree in related IT or Business Discipline * ITIL Foundation certification (preferred but not required) * Prince 2 preferred but not essential Why Join Us: * Competitive salary and benefits package * Professional growth and career advancement opportunities * Collaborative and dynamic work environment * A chance to contribute to high-impact projects and work with a variety of clients How to Apply: Click APPLY NOW! Skills: SLA Service Delivery Public Sector
Service Delivery Assistant Manager employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant Manager
✨Tip Number 1
Familiarize yourself with the key performance metrics and SLAs relevant to the role. Understanding these will help you speak confidently about how you can contribute to monitoring and improving service delivery.
✨Tip Number 2
Highlight any previous experience you have in client relationship management. Be ready to share specific examples of how you've successfully maintained strong partnerships and resolved service-related issues.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of challenges you've faced in service delivery and how you overcame them. This will show your proactive approach and solutions-focused mindset.
✨Tip Number 4
Research ITIL or other service management frameworks if you're not already familiar. Being knowledgeable about these frameworks will give you an edge and show your commitment to quality service delivery.
We think you need these skills to ace Service Delivery Assistant Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Service Delivery Manager. Tailor your application to highlight relevant experiences that align with the key responsibilities outlined in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in service delivery or project management roles. Mention specific examples where you successfully managed SLAs or improved client relationships.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and internal teams. This could include instances of resolving service-related issues or providing updates to clients.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Mention your understanding of ITIL or other service management frameworks if applicable, and express your enthusiasm for contributing to high-impact projects.
How to prepare for a job interview at MCS Group
✨Understand SLAs Thoroughly
Make sure you have a solid grasp of Service Level Agreements (SLAs) and their significance in service delivery. Be prepared to discuss how you've managed or monitored SLAs in previous roles, as this will demonstrate your understanding of the key responsibilities of the position.
✨Showcase Client Relationship Skills
Highlight your experience in managing client relationships. Prepare examples of how you've successfully addressed client needs and resolved issues in the past. This will show that you can maintain strong partnerships, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved service delivery issues. Emphasize your proactive approach and solutions-focused mindset, as these qualities are essential for the Assistant Service Delivery Manager position.
✨Prepare for Team Collaboration Questions
Expect questions about how you collaborate with internal teams. Think of examples where you've worked cross-functionally to ensure seamless service delivery. This will illustrate your ability to work effectively within a team environment.
