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For Companies At a Glance
- Tasks: Provide desktop and application support while engaging in exciting IT projects.
- Company: Join a well-established global business with a strong local presence.
- Benefits: Enjoy a competitive salary, annual bonus, and great health benefits.
- Why this job: Experience variety daily and gain hands-on exposure to unique systems.
- Qualifications: 1-2 years in 1st/2nd line support with strong Windows skills.
- Other info: Work in a close-knit team within a stable environment.
The predicted salary is between 30000 - 35000 £ per year.
2nd Line IT Support
Location: Larne, Co. Antrim
Salary: £30,000 – £35,000 + Bonus + Benefits
The Company
This is a fantastic opportunity to join a well-established global business with a strong local presence in Northern Ireland. The company continues to invest heavily in its people and technology, offering a professional and stable environment with long-term career security.
The Role
As a 2nd Line Support Engineer, you\’ll provide desktop and application support across a busy site environment. You\’ll also have the chance to get involved in IT projects and support specialist systems, with full training provided where required.
This position is ideal for someone with solid 1st/2nd line experience who wants to broaden their skills and contribute to a varied workload in a professional setting.
This is a varied and challenging role that will suit someone who enjoys getting stuck into different areas of IT and is looking for a professional, stable environment where attention to detail really matters.
Key Responsibilities
- Desktop and application support (Windows 10/11).
- Troubleshooting hardware, printers, mobiles/tablets, and basic networking.
- ERP support – SAP or other ERP experience an advantage.
- Supporting and contributing to wider IT projects.
- Ensuring high standards of attention to detail in a regulated environment.
What They\’re Looking For
- 1-2 years\’ experience in a 1st/2nd line hybrid or 2nd line support role.
- Strong Windows desktop/application support skills.
- Professional, approachable, and detail-focused attitude.
- ERP/SAP knowledge, manufacturing sector experience, or Intune exposure – desirable but not essential.
What\’s On Offer
- £30,000 – £35,000 salary
- Annual performance bonus
- 25 days holiday + 8 bank holidays
- Pension contribution
- Healthcare cash plan, life insurance, Subsidised canteen, parking
- Hybrid working potential (up to 2 days WFH once settled)
- Chance to gain project exposure and learn new technologies
Why Apply?
- Variety every day – not just desktop, but project work and specialist systems.
- Small, close-knit team within a large global organisation.
- Hands-on experience with systems you won\’t find elsewhere.
- Stable environment with long-tenured team members and great benefits.
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Second Line IT Support employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you’ve solved problems, especially with Windows desktop support and ERP systems. We want to see your thought process!
✨Tip Number 3
Show off your passion for IT! During interviews, express your eagerness to learn and get involved in projects. Companies love candidates who are keen to grow and contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace Second Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st/2nd line support experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your Windows desktop/application support skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our team. We love seeing enthusiasm and a professional attitude.
Showcase Your Attention to Detail: Since attention to detail is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Let’s get started on this journey together!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Make sure you brush up on your Windows 10/11 desktop and application support skills. Be ready to discuss your troubleshooting experience with hardware, printers, and basic networking. The more specific examples you can provide, the better!
✨Show Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved IT issues in a busy environment. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your ability to handle the varied workload they’re looking for.
✨Highlight Your Team Spirit
Since this role is part of a small, close-knit team, it’s important to show that you can work well with others. Share experiences where you collaborated on IT projects or supported colleagues, emphasising your professional and approachable attitude.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s IT projects and the technologies they use. This shows your genuine interest in the role and helps you understand how you can contribute to their goals, especially if you have ERP or SAP knowledge to bring to the table.