People Operations Manager - Antrim
MCS Group is partnering with a growing organisation to appoint a People Operations Manager into a newly created leadership role.
The role:
This is a hands-on opportunity to lead a centralised people support function, improve how employee services are delivered and build a consistent, responsive service across a complex organisation.
The main responsibilities:
- Leading and developing a People Operations team.
- Managing service levels, workloads, workflows and quality standards.
- Acting as the escalation point for complex employee queries and cases.
- Improving processes across the employee lifecycle, including onboarding and offboarding.
- Using data and service insights to identify improvements.
- Supporting the implementation and effective use of a new HR system.
- Remaining involved in operational delivery during busy periods.
The ideal candidate:
- Experience leading, coaching and developing an operational team.
- A strong understanding of shared-services, people-services or centralised support models.
- Experience managing high volumes of employee and manager queries across the full employee lifecycle.
- The ability to oversee complex cases and act as a confident escalation point for the team.
- Experience setting and monitoring service levels, workflows, performance measures and quality standards.
- A track record of improving processes, service delivery and the overall employee experience.
- Strong systems capability, ideally including experience implementing or improving HR platforms, ticketing systems or case-management tools.
- The ability to use data and service insights to identify trends, manage demand and drive continuous improvement.
What's on offer:
- Competitive base salary.
- Bonus.
- Flexi-time.
- Life insurance.
- Wider group benefits.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. MCS Group is committed to providing equality of opportunity to all.
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
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People Operations Manager employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
