MCS Group is seeking a Lead IT Engineer to serve as the final escalation point for client technology issues at our Ormskirk office. You will lead complex incident resolution and client projects while mentoring engineers and collaborating with Account Management to deliver secure, scalable IT solutions.
The role focuses on Microsoft 365, networking, servers, and endpoint projects in a fast‑paced, customer‑facing environment. Expect ongoing professional development and a supportive team culture.
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Senior IT Engineer - Final Escalation & Mentoring (Ormskirk) employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
