Salary: £45,000 - 55,000 per year
Requirements
- We require 5+ years of experience in IT support roles.
- We need broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.
- We require experience with RMM and PSA tools.
- We need strong diagnostic, troubleshooting, and decision‑making skills.
- We value a calm, structured approach to problem‑solving with strong attention to detail.
- We expect the ability to mentor others and contribute to improving the overall service function.
- Relevant industry certifications such as Microsoft, Cisco, or CompTIA are desirable.
- We require the ability to commute to our Ormskirk office or relocate before starting.
- We require 5 years of IT support experience.
Responsibilities
- We act as the highest escalation point for technical incidents and service requests.
- We troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.
- We perform root cause analysis for recurring or critical issues and implement permanent fixes.
- We handle advanced onboarding, migrations, and client infrastructure projects where required.
- We support, guide, and mentor engineers on complex issues and personal development.
- We lead difficult or high‑priority client cases while maintaining calm under pressure.
- We assist with creating and maintaining internal knowledge base content and documentation.
- We liaise with vendors and suppliers for support escalations and service issues.
- We communicate clearly with clients, especially around complex technical issues, to ensure confidence and understanding.
- We support our Account Management team with technical insight when reviewing client environments.
- We deliver technical tasks within client projects, including configuration, migration, implementation, and testing.
- We work on Microsoft 365, networking, server, and endpoint projects.
Technologies
- Cloud
- Cisco
- Support
- Microsoft 365
- Windows
- Office 365
- DevOps
- REST
More
We are looking for a Lead IT Engineer to serve as the final escalation point for technical issues across our client base. This is a senior, hands‑on role for someone with strong all‑round technical knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement. We offer private healthcare, 33 days of holiday including bank holidays and your birthday off, professional development plans, 8 hours of training per month, funded qualifications, employee recognition, company events, discounted gym membership, Perkbox rewards, mental health support, pension contributions, free onsite parking, and a large modern office with breakout space. The role is based in person at our Ormskirk location.
