At a Glance
- Tasks: Lead strategic planning and customer engagement initiatives in a dynamic healthcare environment.
- Company: Join the Business Services Organisation, a key player in healthcare administration.
- Benefits: Competitive salary, flexible working options, and a supportive team culture.
- Other info: Opportunity for career growth in a collaborative and progressive workplace.
- Why this job: Make a real impact on healthcare transformation while developing your leadership skills.
- Qualifications: 3+ years in senior management with expertise in performance and change management.
The predicted salary is between 39.36 - 39.36 £ per hour.
MCS Group is partnering with the Business Services Organisation (BSO) to recruit a dedicated, detail-oriented professional to join their Strategic Planning & Customer Engagement directorate as a Band 8C Assistant Director of Strategic Planning & Customer Engagement. Based at the BSO Headquarters on Franklin Street in Belfast, this is a vital role supporting the Director and Executive Leadership Team in enabling the organisation to deliver on its strategic goals and significant transformation agenda. This isn't a role for someone who wants a standard, predictable routine. This is for an adaptable senior leader who thrives in a fast-paced environment and is ready to support critical clinical operations, regional collaboration, and continuous service reform across Health and Social Care.
Requirements Qualifications & Experience:
- At least 3 years of experience in a senior management role (reporting directly to an Assistant Director, Head of Service, or above), leading in at least 3 core functions such as Customer Service, Service Improvement, Performance Management, Strategic Planning, Risk Management, or Corporate Governance.
- A minimum of 3 years of experience delivering against challenging Performance Management Programmes, meeting key targets, leading organisational change, and managing teams, large scale stakeholders, and financial budgets.
Skills:
- In-depth knowledge of corporate governance, SLA/contract management, and quality improvement.
- Excellent oral and written communication skills are essential for delivering complex briefings and reports to senior stakeholders.
Travel:
A current full driving licence valid for the UK and access to a car upon appointment (waived if a disability prohibits driving but an approved alternative form of transport is available).
Your Responsibilities:
- Strategic Planning & Business Development: Leading the co-ordination of BSO's strategic planning processes, managing the annual BSO Business Plan, and implementing corporate wide customer relationship and service improvement strategies.
- Customer Engagement & Service Level Management: Acting as a champion for external customers, negotiating Service Level Agreements (SLAs), creating corporate feedback mechanisms, and managing contract management and demand forecasting.
- Performance Management Framework: Designing and deploying an organisation-wide performance management framework, identifying key performance indicators, and presenting timely, accurate performance data to internal and external stakeholder groups.
- Governance, Risk & Executive Operations: Managing the operational production of the Corporate Risk and Assurance Report and Board Governance Assessments. This includes providing operational management for the Office of the Chair and Chief Executive, complaints management, and sustainability initiatives.
- Senior Directorate Leadership: Serving as an active member of the Directorate's Senior Management Team, leading on policy development, and deputising for the Director at meetings of the BSO Board, Executive Leadership Team, and Department of Health accountability reviews.
Why This Role?
This role offers a unique opportunity to build a rewarding career within a specialised branch of healthcare administration and business support services. You will work within a supportive team environment that champions high standards of personal accountability, professional excellence, and public service confidence. The BSO is deeply committed to ensuring a progressive, collaborative workplace where all senior staff contribute directly to high-quality regional strategies and service delivery.
What's on Offer:
- Competitive Salary: Band 8C £76,965 per annum (pro-rata £39.36/h)
- Duration: Interim cover contract for initially 5 months.
- Flexible Working: Full-time hours (37.5 hours per week) with fixed working patterns and provisions to discuss day-one flexible working opportunities.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Grace Fleming. You must have eligibility to work in the UK. As part of the recruitment process, successful candidates will be required to produce original educational certificates and may need to undergo an Enhanced Disclosure Check through Access NI before any appointment can be confirmed. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles. All conversations will be treated in the strictest of confidence. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same; MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
Interim Assistant Director in Newtownabbey employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic and supportive work environment at the BSO Headquarters in Belfast. With a strong commitment to professional development and a culture that values collaboration and high standards, employees are empowered to lead significant healthcare initiatives while enjoying flexible working arrangements. This role not only provides competitive remuneration but also the opportunity to make a meaningful impact on regional health strategies and service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Assistant Director in Newtownabbey
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like MCS Group can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like MCS Group; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like MCS Group.
We think you need these skills to ace Interim Assistant Director in Newtownabbey
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at MCS Group and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research MCS Group's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at MCS Group
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
