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- Tasks: Install and support telecom solutions for diverse customers in a dynamic field role.
- Company: Join a leading communications provider with a focus on innovation and teamwork.
- Benefits: Competitive salary, company vehicle or allowance, and opportunities for professional growth.
- Other info: Be part of a supportive team with a commitment to diversity and inclusion.
- Why this job: Make a real impact by managing critical infrastructure and developing your technical skills.
- Qualifications: Open to all experience levels; a full driving license is essential.
The predicted salary is between 32000 - 40000 £ per year.
MCS is partnering with a prominent communications provider that is currently expanding its technical operations. Following a recent vacancy, they are seeking a hands-on, technically-minded individual to join their dedicated team of four as a Field Telecoms Engineer. This is a field-active position involving a mix of desk-based support and on-site, managing everything from small business setups to massive enterprise environments with over 1,000 telephones.
Requirements:
- Technical Interest: Open to individuals ranging from junior level to highly experienced; full training is provided on new products.
- Service Mindset: Ability to provide day-to-day support for infrastructure and diverse customers.
- Compliance: Adhering to strict policies and procedures within an ISO accredited environment (ISO9001 and ISO27001).
- Driving License: A full, current driving license is essential to fulfil the requirements of this role.
- Flexibility: Being part of a 24-hour call-out rota is required to assist other engineers and maintain customer service levels.
Your Responsibilities:
- Field Servicing: Carrying out the installation, configuration, and commissioning of solutions at customer sites.
- Operational Support: Providing technical support for deployed solutions, extending from telecoms into data networks.
- Customer Interaction: Planning and coordinating effective training to ensure customers understand the benefits of their products.
- Documentation: Completing required reporting and time management documentation within agreed time frames.
- Logistics: Planning and organising travel and accommodation requirements for site visits as needed.
Why This Role? This company manages critical infrastructure. You will be ramped up to handle enterprise-style customers, offering a genuine path for professional development and technical longevity; however, previous enterprise experience is highly desirable.
What's on Offer:
- Salary: £32,000 - £40,000 | Depending on Experience
- Position: Full-time, Permanent.
- Vehicle: Company vehicle provided or an allowance for a personal vehicle.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided. All conversations will be treated in the strictest of confidence. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same; MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
Skills: Enterprise VoIP, Network Engineering, Field Installation, Field Engineer, Customer Setup
Benefits: Car Allowance
Communications Engineer in Newtownabbey employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Engineer in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to field telecoms engineering. Think about how your skills align with their needs, especially around customer service and technical support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Communications Engineer in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Communications Engineer role. Highlight any relevant technical experience, especially in telecoms or data networks, to catch our eye!
Show Your Service Mindset: In your application, emphasise your ability to provide excellent customer support. We love candidates who can demonstrate a service-oriented approach, so share any past experiences where you’ve gone above and beyond for customers.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your passion for the role and why you’d be a great fit without rambling on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Brush up on your technical knowledge related to telecoms and data networks. Familiarise yourself with common systems and solutions that the company uses, as well as any recent advancements in the field. This will show your genuine interest and readiness to dive into the role.
✨Show Your Service Mindset
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to solve a problem or support a client. This will demonstrate your ability to thrive in a service-oriented environment.
✨Understand Compliance
Get to grips with ISO9001 and ISO27001 standards, as these are crucial for the role. Be ready to discuss how you would ensure compliance in your work and why it matters in maintaining high-quality service and security.
✨Plan Your Logistics
Since this role involves travel and site visits, think about how you would manage your time and logistics effectively. Be prepared to discuss your approach to planning travel and accommodation, as well as how you would handle being part of a 24-hour call-out rota.