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- Tasks: Provide top-notch support for Microsoft Power Platform and troubleshoot client issues.
- Company: Join a dynamic tech team in Holywood, Northern Ireland.
- Benefits: Competitive salary, career progression, and a supportive team culture.
- Other info: Flexible work options available for personal commitments.
- Why this job: Be part of exciting digital transformation projects and enhance your tech skills.
- Qualifications: Experience in IT support and strong problem-solving abilities required.
The predicted salary is between 30000 - 50000 £ per year.
This opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.
The Role
My client is looking for individuals with experience in either, or both, of the following areas:
- Technical Application Support - supporting Microsoft Power Platform solutions and business applications
- 1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer support
You'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.
Key Responsibilities
- Service Desk & User Support
- Act as the first point of contact for support queries via phone, email, and ticketing systems
- Log, prioritise, and manage incidents and service requests
- Provide first-line troubleshooting and issue resolution
- Escalate complex issues to technical and development teams where appropriate
- Keep users updated throughout the support process and ensure SLA adherence
- Technical Application Support
- Support and troubleshoot business applications, including Microsoft Power Platform solutions
- Assist with user administration, environment monitoring, and routine maintenance tasks
- Support deployments, testing, and release activities
- Work with internal teams and third-party vendors to resolve technical issues
- Identify recurring issues and contribute to continuous improvement initiatives
- Documentation & Collaboration
- Maintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOps
- Assist with reporting on service performance and ticket trends
- Build strong relationships with clients, stakeholders, and technical teams
About You
Essential
- Experience in IT support, service desk, or application support roles
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Experience using ticketing or workload management tools
- Ability to work effectively under pressure and manage competing priorities
- A proactive, customer-focused mindset
Desirable
- Experience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)
- Familiarity with Microsoft 365 and Azure / Entra ID
- Exposure to APIs, integrations, or web services
- Understanding of ITIL principles
- Experience within public sector, healthcare, or regulated environments
- Relevant certifications such as ITIL, PL-900, PL-200, or CompTIA
What's on Offer
- Salary ranging from £30,000 - £50,000 depending on experience
- Exposure to large-scale digital transformation projects
- Strong opportunities for learning, certification, and career progression
- Supportive and collaborative team culture
- Varied and interesting technical work across multiple client environments
This role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed.
Application Support Analyst in Newtownabbey employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend to get comfortable talking about your experience and how you handle troubleshooting.
✨Tip Number 3
Show off your skills! If you’ve worked with Microsoft Power Platform or similar technologies, consider creating a portfolio or a project that demonstrates your expertise. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to grow in their careers.
We think you need these skills to ace Application Support Analyst in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight any relevant IT support or service desk experience, especially with Microsoft Power Platform solutions.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love to see candidates who can demonstrate their troubleshooting abilities and customer service mindset.
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out and show us you’re a great fit for our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role there!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Power Platform solutions and any relevant technologies mentioned in the job description. Being able to discuss your experience with Power Apps, Power Automate, or Azure will show that you're not just a good fit but genuinely interested in the role.
✨Practice Problem-Solving
Since this role involves troubleshooting and resolving issues, prepare for scenario-based questions. Think of examples where you've successfully solved problems in a support role, and be ready to explain your thought process clearly.
✨Customer Service is Key
This position requires excellent communication and customer service skills. Be prepared to share specific instances where you've gone above and beyond for a customer or user. Highlighting your proactive, customer-focused mindset will resonate well with the interviewers.
✨Familiarise Yourself with Tools
Get comfortable with tools like Jira, Confluence, and Azure DevOps, as these are essential for the role. If you have experience using them, be ready to discuss how you've used these tools to manage incidents or document processes effectively.