At a Glance
- Tasks: Lead after-sales support, ensuring top-notch service and continuous improvement.
- Company: Join a leading, innovative manufacturing business with a focus on customer satisfaction.
- Benefits: Competitive salary up to £45,000, 29 days annual leave, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and collaboration across departments.
- Why this job: Make a real impact by enhancing customer experiences and driving operational efficiencies.
- Qualifications: Experience in after-sales management and team leadership within engineering or manufacturing.
The predicted salary is between 45000 - 45000 € per year.
MCS Group are proud to be partnering with a leading, innovative manufacturing business to recruit an After-Sales Support Manager. This opportunity is ideally suited to a proactive, customer-focused operations professional with proven experience in after-sales service, warranty management, and team leadership within an engineering or manufacturing environment. The successful candidate will take ownership of the after-sales function, ensuring a responsive, efficient, and cost-effective service that consistently exceeds customer expectations while driving continuous improvement across the department.
Role & Responsibilities
- Take full responsibility for the after-sales support function, ensuring timely resolution of customer complaints, product issues, and service requests.
- Develop and implement continuous improvement initiatives, measuring effectiveness and driving operational efficiencies across the department.
- Set clear departmental objectives and monitor performance against weekly, monthly, and annual targets.
- Identify, assess, and manage repair subcontractors, establishing SLAs, terms of engagement, and coordinating service response activities.
- Collaborate with the Engineering team and external partners to compile specifications for fitting kits for new machinery.
- Create and manage SLAs for dealer networks to ensure consistent service standards.
- Coordinate with the Production team to manufacture replacement parts for legacy products, managing customer communication around lead times and delivery.
- Maintain and update customer pricing documentation to support accurate and efficient repair quotations.
- Act as a key point of contact for customers regarding breakdowns and spare parts, including developing recommended spare parts lists for dealers.
- Conduct monthly warranty analysis, investigating claims to identify recurring quality, engineering, or supplier issues, and report findings to senior management.
- Report non-conformances to the Quality team and contribute to product improvement initiatives.
- Manage supplier performance issues, including follow-up actions and chargeback processes.
- Lead, coach, and develop the after-sales team, including performance management, training planning, and regular one-to-one reviews.
- Collaborate cross-functionally with Engineering, Production, Sales, and senior leadership to support overall business objectives.
Essential Skills & Criteria
- Proven experience in an after-sales, service, or customer support management role within a manufacturing or engineering environment.
- Strong track record in managing and developing teams, including coaching, performance management, and training delivery.
- Experience in warranty management, including claims analysis, reporting, and identifying recurring operational or product issues.
- Background in managing subcontractors or suppliers, including SLA development and performance monitoring.
- Strong analytical capability with experience producing reports and insights to support senior management decision-making.
- Solid commercial awareness, including cost control, pricing structures, and quotation management.
- Highly organised, proactive, and capable of operating effectively in a fast-paced, customer-focused environment.
What's On Offer
- Salary up to £45,000.
- 29 days annual leave.
After Sales Manager JBLE1_NI in Newry employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where innovation and customer satisfaction are at the forefront. With a strong focus on employee development, the company provides ample opportunities for growth and continuous improvement, ensuring that team members are equipped to excel in their roles. Located in a thriving manufacturing hub, employees benefit from a collaborative culture that values proactive problem-solving and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Manager JBLE1_NI in Newry
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and engineering sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its after-sales processes. Think about how your experience aligns with their needs, especially in warranty management and team leadership. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and suitability for the After Sales Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be your next big break. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace After Sales Manager JBLE1_NI in Newry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the After Sales Manager role. Highlight your after-sales service experience, team leadership, and any relevant achievements in a manufacturing or engineering environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven continuous improvement and exceeded customer expectations in your previous positions.
Showcase Your Analytical Skills:Since the role involves warranty management and performance analysis, be sure to mention any experience you have with data analysis and reporting. We love candidates who can provide insights to support decision-making!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at MCS Group
✨Know Your After-Sales Inside Out
Make sure you understand the ins and outs of after-sales support. Brush up on your knowledge of warranty management, customer complaint resolution, and service requests. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role but have a proven track record.
✨Showcase Your Team Leadership Skills
Since this role involves leading a team, be prepared to talk about your leadership style. Share examples of how you've coached and developed team members in the past. Highlight any performance management strategies you've implemented and how they led to improved results.
✨Demonstrate Continuous Improvement Mindset
The company is looking for someone who can drive continuous improvement. Come ready with ideas or examples of initiatives you've led that resulted in operational efficiencies. Discuss how you measure effectiveness and adapt strategies based on feedback and results.
✨Prepare for Cross-Functional Collaboration
This role requires collaboration with various teams like Engineering and Production. Think of instances where you've successfully worked across departments to achieve a common goal. Be ready to explain how you communicate and coordinate with different teams to ensure customer satisfaction.
