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- Tasks: Provide 1st and 2nd line IT support and resolve service desk tickets.
- Company: Well-established organisation in Belfast with a supportive IT team.
- Benefits: Competitive salary, career development opportunities, and exposure to modern tech.
- Other info: Clear pathways for career growth and a chance to work with cutting-edge technologies.
- Why this job: Join a dynamic team and enhance your technical skills in a structured environment.
- Qualifications: Minimum 2 years' experience in IT support and strong knowledge of Windows OS.
The predicted salary is between 28000 - 30000 £ per year.
We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies.
The Role
- You will be responsible for providing 1st and 2nd line IT support, ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business.
- Providing technical support for Windows operating systems and end-user devices.
- Managing and resolving service desk tickets within agreed SLAs.
- Supporting Microsoft 365 and Azure AD administration.
- Managing user accounts and permissions within Active Directory.
- Troubleshooting hardware, software, and connectivity issues.
- Liaising with third-party IT suppliers and vendors.
- Assisting with problem analysis and incident resolution.
- Supporting the wider IT team with infrastructure and service improvements.
The Ideal Candidate
- Minimum 2 years' experience in an IT Service Desk or IT Support role.
- Experience supporting Windows OS environments.
- Strong knowledge of Active Directory.
- Experience administering Microsoft 365 / Office 365.
- Exposure to Azure AD / Entra ID.
- Experience working in a structured service desk environment with ticketing systems.
- Ability to troubleshoot and resolve IT issues efficiently.
- Some knowledge of networking technologies.
- Full driving licence and access to transport.
Desirable (Not Essential)
- ITIL certification.
- Experience with ServiceNow or other service desk platforms.
- Exposure to Cisco Unified Communications / telephony systems.
Why Apply?
- Join a well-established organisation with a supportive IT team.
- Opportunity to develop your technical skillset.
- Exposure to a modern Microsoft technology stack.
- Clear opportunities for career development.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group.
Service Desk Analyst in Lisburn employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! If you’ve worked on any relevant projects or have certifications, make sure to highlight them during interviews. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all our current opportunities listed there.
We think you need these skills to ace Service Desk Analyst in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Windows OS, Active Directory, and any relevant ticketing systems. We want to see how your skills match what we're looking for!
Show Off Your Experience: Don’t just list your previous jobs; explain what you did in each role. Focus on your IT support experience and any specific achievements. We love seeing how you've made a difference in past positions!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We want to get to know the real you, but professionalism goes a long way!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Let’s make this happen together!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your previous experiences align with these tasks, especially around managing service desk tickets and troubleshooting issues.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT support scenarios. Prepare examples from your past work where you successfully resolved issues or improved processes, as this demonstrates your problem-solving skills.
✨Show Enthusiasm for Learning
This role offers opportunities for career development, so express your eagerness to learn and grow within the company. Mention any relevant certifications or training you’re interested in pursuing, like ITIL or further Microsoft certifications.