At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot diverse tech issues.
- Company: Established tech services provider with a focus on growth.
- Benefits: Competitive salary, structured training, generous leave, and health plans.
- Other info: Enjoy regular social events and opportunities for career development.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft 365.
The predicted salary is between 31500 - 38500 £ per year.
2nd Line Support Engineer Northern Ireland | £30,000-£35,000 | Permanent MCS Group is delighted to be partnering with an established technology services provider as they seek an experienced 2nd Line Support Engineer to join their growing service desk team.
This is an excellent opportunity for a technically strong support professional who enjoys troubleshooting varied infrastructure issues, taking ownership of incidents and delivering a high standard of service across a diverse customer base.
The Role Provide 2nd line support across hardware, software, cloud and infrastructure technologies.
Act as an escalation point for 1st line engineers.
Take ownership of incidents and manage them through to resolution within agreed SLAs.
Troubleshoot issues across Microsoft 365, Windows Server, virtualisation, networking and security.
Maintain accurate ticket records and communicate progress clearly to customers.
Escalate complex technical or operational issues when required.
Provide occasional on-site support at customer locations.
Share technical knowledge and contribute to the continued development of the wider support team.
What You'll Need Previous experience in a 2nd line IT support position.
Strong knowledge of Microsoft 365, including Exchange Online, Teams, One Drive and Share Point.
Experience supporting Windows Server environments.
Strong troubleshooting skills across several of the following: Azure Intune and mobile device management Hyper-V or VMware Exchange Networking, managed switches and VLANs Fortinet or Sonic Wall firewalls Microsoft Defender, Webroot or Sophos SAN and NAS storage SQL Server A proactive, hands-on approach to technical problem-solving.
Excellent customer service and communication skills.
The ability to manage competing incidents within SLA timeframes.
Previous experience within a managed service provider would be advantageous.
A clean UK driving licence, access to your own vehicle and business-use insurance.
What's on Offer?
Salary of £30,000-£35,000, depending on experience.
Structured technical training and career development. 23 days' annual leave plus bank holidays and your birthday off.
Option to purchase additional annual leave.
Company pension and life assurance.
Health cash plan and employee assistance programme.
Two paid volunteering days each year.
Cycle-to-work, electric vehicle and technology schemes.
Regular company social events and employee recognition initiatives.
To find out more about this opportunity, apply today or contact Daire O'Connor at MCS Group for a confidential discussion. / TPBN1_NI
IT Support Engineer in Lisburn employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Lisburn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MCS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MCS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MCS Group!
✨Direct Apply to MCS Group
Let's not forget to apply directly through the MCS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Lisburn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MCS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MCS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MCS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
