At a Glance
- Tasks: Lead a team providing critical support for high-availability applications in a dynamic environment.
- Company: Global tech-driven financial services organisation with a strong international presence.
- Benefits: Hybrid working, competitive salary, bonus, and a focus on learning and development.
- Other info: Inclusive culture valuing diverse perspectives and excellent career progression opportunities.
- Why this job: Shape the future of production support while driving service excellence and operational resilience.
- Qualifications: Experience leading Level 2 support teams and strong technical skills in various environments.
The predicted salary is between 50000 - 60000 £ per year.
We are a global technology-driven financial services organisation operating at scale across international markets. The business provides critical infrastructure, platforms, and data solutions that support high-volume, high-availability trading environments. Technology is central to the business, underpinning complex, mission-critical systems that demand reliability, performance, and continuous improvement.
This is a key leadership role within a production environment undergoing transformation. As Production Support Team Lead, you will play a central part in strengthening how Production Support aligns with business needs, improving operational resilience, and driving service excellence. Based in Belfast, you will lead a local Level 2 Production Support team and act as the primary escalation point for critical production issues. This is a hands-on role combining technical depth with people leadership, supporting complex distributed applications across on-premise and cloud-based environments.
Key Responsibilities
- Lead and manage Belfast-based resources within a global Production Support function
- Provide Level 2 support for business-critical applications in a high-availability environment
- Act as the escalation point for complex production incidents, performing root cause analysis and resolution
- Manage Incident, Problem, and Change Management processes in line with ITIL principles
- Oversee application installations, upgrades, fixes, and enhancements across production and non-production environments
- Monitor application performance, system health, and service availability
- Manage application stacks across environments in collaboration with international support teams
- Develop and maintain automation scripts (Shell, PowerShell, Perl, Python, SQL)
- Create and maintain technical documentation, including runbooks and troubleshooting guides
- Lead major incident calls and production-related initiatives
Leadership & Management
- Drive team performance against agreed objectives and service standards
- Monitor and report on operational KPIs
- Plan workloads, resource allocation, and operational priorities
- Promote strong collaboration with technology and business stakeholders
- Develop learning and development roadmaps for team members
- Support recruitment and internal mobility initiatives
Essential Experience & Skills
- Proven experience leading a Level 2 Production Support team
- Strong experience with Windows Server environments
- Advanced Unix/Linux skills
- Strong SQL skills (T-SQL, SQL Server Management Studio)
- Working knowledge of networking tools (SSH, SFTP, traceroute)
- Scripting experience in PowerShell, Bash, or Perl
- Strong understanding of ITIL-based support processes
- Experience with monitoring and observability tooling
- Demonstrated use of automation to improve efficiency
- Solid understanding of Change Management
Desirable
- Exposure to cloud or hybrid architectures
- Knowledge of HTML, JavaScript, or CSS
- Additional database optimisation experience
- Familiarity with CI/CD pipelines and DevOps practices
Why Join?
- Lead a critical function within a large-scale, technology-led organisation
- High-impact role supporting complex, business-critical systems
- Opportunity to shape team structure and operational processes in Belfast
- Hybrid working model
- Strong focus on learning, development, and career progression
- Inclusive culture where diverse perspectives are valued
IT Application Support Team Lead in Lisburn employer: MCS Group
As a global technology-driven financial services organisation, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Based in Belfast, our hybrid working model allows for flexibility while you lead a critical Production Support team, driving operational excellence and employee growth through continuous learning opportunities. Join us to be part of a diverse and inclusive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Application Support Team Lead in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to production support. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your technical skills! Create a portfolio or GitHub repository where you can display your automation scripts and any projects you've worked on. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Application Support Team Lead in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical skills relevant to the IT Application Support role. We want to see how you align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Production Support Team Lead position. Share specific examples of your past achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Technical Skills:Don’t forget to emphasise your technical expertise, especially in areas like SQL, scripting, and ITIL processes. We’re looking for someone who can hit the ground running, so make sure we see your relevant skills front and centre!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server environments, Unix/Linux, and SQL. Be ready to discuss specific scenarios where you've used these skills in a production support context.
✨Showcase Your Leadership Skills
As a Production Support Team Lead, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've driven team performance, managed workloads, and promoted collaboration in previous roles.
✨Understand ITIL Principles
Familiarise yourself with ITIL-based support processes, as they'll be crucial in this role. Be prepared to discuss how you've applied Incident, Problem, and Change Management in past experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of complex production incidents you've handled, how you performed root cause analysis, and the steps you took to resolve issues efficiently.
