At a Glance
- Tasks: Lead daily operations of server support services and manage small to medium IT projects.
- Company: Join a key regional public body in Belfast with a focus on digital operations.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to equality, diversity, and inclusion.
- Why this job: Make a real impact in a prominent public sector organisation while enhancing your technical skills.
- Qualifications: Degree or professional qualification plus 3 years in ICT technical support management.
The predicted salary is between 24.45 - 24.45 £ per hour.
MCS Group has a temporary position available for a Band 7 Operations Service Manager (Server Support) in Belfast. This Operations Service Manager will join a key regional public body, working as part of the Digital Operations Directorate within their Infrastructure and Information Technology Services team. You will take lead responsibility for the day-to-day operational delivery of services provided in the server support infrastructure area, ensuring all services are planned and delivered in accordance with agreed support processes, SLAs, and quality standards (ITIL, ISO 9001, ISO 20000 & 27001). This specialist lead will also head up small and medium-sized IT projects, manage staff, and provide expert technical advice across the wider network. This is an exciting opportunity to work with a prominent public sector organisation, offering high-level technical management exposure and the chance to drive continuous service improvement across enterprise-scale infrastructure.
Key Responsibilities
- The post holder will lead the daily operational delivery of infrastructure and server support services.
- Ensuring operational delivery services and developments align with strict support processes, SLAs, and quality standards (ITIL, ISO).
- Providing expert technical advice and guidance as a specialist in the core technologies relevant to the business area.
- Assisting the Operations Manager with delegated budget planning, resource deployment, and the creation of comprehensive project plans.
- Managing supplier performance and participating in change release management activities, including inputting into the Change Advisory Board (CAB).
- Acting as the primary point of contact for business continuity and disaster recovery events, ensuring proactive processes are documented and regularly tested.
Essential Criteria
Candidates must meet the following qualification and experience requirements:
- A university degree or professional qualification PLUS at least 3 years of experience in an ICT technical support management role within a major complex organisation; OR Additionally, applicants must clearly demonstrate relevant specialist knowledge and experience in a minimum of four of the following technical areas (providing specific details on versions used, projects, and exact roles):
- Extensive experience as a Unix Administrator, alongside provision and support of High Availability Unix and Windows systems.
- Strong technical expertise in Unix server virtualisation techniques (e.g., VMware, IBM pSeries Hyper-V) and supporting resilient, high-availability infrastructure.
- Specialist operational support knowledge of Unix operating systems (including installation, configuration, performance tuning, patching, upgrades, and troubleshooting) with proven experience in IBM AIX/IBM Power Systems, HP-UX, or RHEL.
- Managing and supporting Windows systems (e.g., Windows 2012/16/19).
- SAN-based storage provision and management.
- Database management and support (e.g., Oracle, SQL Server, Caché).
- TCP/IP management and problem diagnosis.
- Active Directory design and implementation.
- Backup and restoration techniques and tools.
- Demonstrable experience of ITIL Service Management processes for complex ICT technologies.
Desirable Criteria
- A currently valid ITIL qualification.
What's on Offer:
- Salary: Band 7 Pay Scale | £24.45/h
- Hours: 37.5 Hours/Week.
- Flexible Working: Access to flexible working provisions from day one, including flexi-time, or alternative patterns depending on role demands.
Please note a check through Access NI may be required before appointment. To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Skills: Unix, Unix Admin
Benefits: Hybrid, Flexi
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Service Manager (Unix) in Lisburn
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at MCS Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Infrastructure Service Manager (Unix) in Lisburn
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at MCS Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at MCS Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at MCS Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at MCS Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at MCS Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at MCS Group.
