At a Glance
- Tasks: Support customers with technical queries and resolve software issues across various business functions.
- Company: Join a growing Irish software company focused on customer success and collaboration.
- Benefits: Competitive salary, private healthcare, flexible working, and training opportunities.
- Other info: Great opportunity for career growth with a supportive team.
- Why this job: Make a real impact by enhancing user experiences in a dynamic tech environment.
- Qualifications: Experience with ERP or business management software and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
MCS Group is proud to be supporting a growing Irish software company in hiring an Application Support Specialist to join its customer success and support team. This role would suit someone who enjoys problem solving, working with customers, and supporting business‑critical software across areas such as ERP, accounting, stock control, CRM, eCommerce, reporting, and supply chain operations. You’ll work closely with customers to troubleshoot technical and operational issues, investigate system queries, and help deliver the best possible user experience across a broad suite of business applications. The environment is collaborative, technology-focused, and well suited to someone who enjoys variety in their day‑to‑day work. Hybrid - County Louth - 3 days per week.
What you’ll be doing:
- Supporting customers with technical and operational system queries
- Investigating and resolving software issues across multiple business functions
- Working with databases, integrations, and reporting tools
- Documenting issues and helping drive solutions
- Collaborating with wider support and customer success teams
What they’re looking for:
- Experience with ERP, accounting, or business management software
- A degree in Computer Science, Accounting, Business, or similar
- Strong problem‑solving and communication skills
- A customer‑focused mindset with a proactive attitude
Nice to have:
- SQL Server / MySQL knowledge
- SQL scripting or database administration experience
- Experience with APIs, integrations, FTP/SFTP, Excel, CSV files, or tools like Postman/SoapUI
- Exposure to CRM, logistics, warehouse management, eCommerce, BI, or financial reporting systems
The rewards:
- Competitive Salary DOE
- Opportunity to learn and grow in a new industry with real autonomy
- Employer Pension
- Private Healthcare
- Flexible Working
Training will be provided, so this could suit someone coming from a support, ERP, finance systems, or technical customer service background looking to grow their career further.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Calum Omand Specialist Recruitment Consultant at MCS Group on 015259641. We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Consultant in Lincolnshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MCS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MCS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Consultant in Lincolnshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MCS Group:Your cover letter is your chance to shine! Tell us why you want to work at MCS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MCS Group!
How to prepare for a job interview at MCS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
