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- Tasks: Provide 1st line IT support, troubleshoot issues, and manage service desk requests.
- Company: Join MCS Group, a top-rated recruitment agency committed to diversity and inclusion.
- Benefits: Enjoy a hybrid work model and competitive salary of £31,586 per annum.
- Why this job: Be part of a dynamic team making a real impact in the public sector.
- Qualifications: Must have an IT qualification or 3 years' experience in a complex IT environment.
- Other info: Temporary role until March 2026, with opportunities for growth and development.
The predicted salary is between 30000 - 35000 £ per year.
MCS Group has a great opportunity for an IT Support Officer to join a dynamic team delivering digital services across a public sector organisation in Bangor. This is a temporary role until March 2026, offering a hybrid working model with three days per week required onsite in Bangor. As IT Support Officer, you will help with day to day IT queries, setting up equipment, creating accounts and assisting with IT Support requests for the team.
The Role
- Provide 1st line support, logging and managing service desk incidents and requests.
- Troubleshoot and resolve hardware, software, and end-user issues within agreed SLAs.
- Install, maintain and upgrade IT equipment and user applications.
- Administer user accounts within Microsoft 365 and Active Directory.
- Manage and configure mobile devices, ensuring compliance with MDM policies.
- Liaise with third-party vendors to resolve technical issues.
- Promote best practices in IT security and maintain relevant asset and compliance records.
The Person: Essential Criteria:
- Third-level qualification in an IT-related field OR 3 years\’ relevant experience in a complex IT environment (300+ users).
- At least 1 year\’s experience covering:
- Service desk operations and call logging
- Supporting Microsoft 365 and Windows desktop environments
- Installation and troubleshooting of IT and telephony hardware
- Administering users in Microsoft 365, Exchange, SharePoint and Teams
- Full UK driving licence and access to transport is preferable.
Salary: Equivalent to £31, 586 per annum (£16.87 per hour)
Hours: 36 hours per week
Duration: Until March 2026
Location: Bangor (hybrid – 3 days per week in the office)
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group 02896 935 509
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Not all agencies are the same… MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
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IT Support Officer- Bangor employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer- Bangor
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description, such as Microsoft 365, Active Directory, and service desk operations. Having hands-on experience or knowledge of these systems will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of the organisation to gain insights into the team culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role during discussions.
✨Tip Number 3
Prepare for common IT support scenarios that may come up in interviews, such as troubleshooting hardware or software issues. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Tip Number 4
Showcase your understanding of IT security best practices, as this is a key aspect of the role. Being able to discuss how you would promote and maintain security measures will demonstrate your readiness for the position.
We think you need these skills to ace IT Support Officer- Bangor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with service desk operations and Microsoft 365. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements listed in the job description. Mention your experience with troubleshooting hardware and software issues, as well as your familiarity with managing user accounts in Microsoft 365.
Showcase Relevant Skills: In your application, emphasise your skills in IT security best practices and your ability to liaise with third-party vendors. This will show that you understand the importance of these aspects in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at MCS Group
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role, especially around Microsoft 365, Windows desktop environments, and service desk operations. Brush up on troubleshooting techniques for both hardware and software issues, as these will likely come up during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and act swiftly under pressure.
✨Familiarise Yourself with the Company
Research MCS Group and their commitment to equality, diversity, and inclusion. Understanding their values and mission can help you align your answers with what they are looking for, making you a more appealing candidate.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for support, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.