At a Glance
- Tasks: Provide 2nd/3rd-line IT support and contribute to exciting tech projects.
- Company: Join a stable and growing organisation in Mid Ulster.
- Benefits: Competitive salary, life assurance, healthcare plan, and retail discounts.
- Other info: Clear career progression opportunities and ongoing training available.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support, strong Microsoft 365 skills, and troubleshooting abilities.
The predicted salary is between 30000 - 40000 £ per year.
MCS Group is delighted to be recruiting a Technical Services Engineer for a well-established and growing organisation in Mid Ulster. This is a broad, hands-on position covering 2nd/3rd-line support, infrastructure, Microsoft cloud services, networking, business applications and cybersecurity. You will help maintain reliable day-to-day IT services while contributing to infrastructure upgrades and technology-improvement projects.
The role you will:
- Provide 2nd/3rd-line support across infrastructure, applications, networks and end-user devices.
- Administer Microsoft 365, Entra ID, SharePoint, Teams and Intune.
- Support Windows Server, Active Directory, Hyper-V and endpoint-management environments.
- Maintain network infrastructure, including switching, VPNs, firewalls and Wi-Fi.
- Monitor system performance, backups, patching, security and availability.
- Support business-critical applications, upgrades and integrations.
- Contribute to infrastructure, cloud and digital-transformation projects.
- Assist with cybersecurity, vulnerability management, access control and compliance.
- Work with technology suppliers and managed-service partners.
- Produce technical documentation and support users adopting new systems.
What you will need:
- Previous experience as an Infrastructure Engineer, Systems Administrator, Technical Support Engineer or experienced 2nd/3rd-Line Engineer.
- Strong Microsoft 365 administration experience.
- Knowledge of Entra ID, Intune and endpoint management.
- Experience supporting Windows Server and virtualised environments.
- Practical networking experience across VPNs, firewalls, switching or Wi-Fi.
- Exposure to Microsoft Azure.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer-service skills.
- Experience with Power Apps, Power Automate, Power BI, ITIL, VoIP, API integrations, ISO 27001 or Cyber Essentials would be advantageous.
What's on offer:
- Salary of £30,000-£40,000.
- Permanant position with a stable and growing organisation.
- Life assurance.
- Healthcare cash plan.
- Employee assistance and wellbeing support.
- Retail discounts.
- Ongoing training and development.
- Clear career-progression opportunities.
This position is based on-site five days per week in Magherafelt.
To apply, contact Daire O'Connor at MCS Group or submit your CV for a confidential discussion.
IT Support Engineer employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where technical expertise meets customer service excellence. With a strong commitment to employee growth, comprehensive training, and a supportive team culture, this role as a Field Telecoms Engineer provides the opportunity to work on critical infrastructure projects while enjoying the benefits of a competitive salary and company vehicle. Located in Northern Ireland, MCS fosters a diverse and inclusive workplace, ensuring that every team member can thrive and contribute meaningfully.
