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For Companies At a Glance
- Tasks: Provide first-class IT support and manage incidents for over 190 staff.
- Company: Join a leading professional services firm in the heart of Belfast.
- Benefits: Enjoy competitive salary, hands-on learning, and a collaborative culture.
- Why this job: Gain broad IT experience while working on exciting infrastructure projects.
- Qualifications: 2 years in IT support and a relevant qualification required.
- Other info: Central Belfast location with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Title: IT Support Analyst – Dungannon – Up to £33k
The Role
You will be the go-to technical support resource across a busy multi-site environment, ensuring systems run smoothly and users are well supported. This is a true all-rounder position suited to someone who enjoys variety, troubleshooting, and learning bespoke systems.
What you\’ll be working with
- Active Directory administration (on-prem)
- Microsoft 365 / Office 365 support (hybrid)
- Azure AD / Azure-based services exposure
- Endpoint management (ManageEngine or similar)
- Power Automate workflows and process automation exposure
- Hardware troubleshooting and general end-user support
- Supporting a manufacturing/warehouse user base (onsite, hands-on)
What we\’re looking for
- Proven 1st/2nd line IT Support experience
- Strong troubleshooting and diagnostic mindset (common sense, logical thinking, proactive approach)
- Comfortable supporting Microsoft ecosystem technologies (AD, M365, hybrid environments)
- Helpful experience: Excel (VLOOKUP), logs/diagnostics, basic database SELECT queries (MySQL/MariaDB)
- Confident communicator with non-technical users
- Happy to work onsite in Dungannon (5 days per week initially – 1 Day WFH after 6 months)
Package and benefits
- Salary up to £33,000 DOE
- Permanent, long-term opportunity with progression potential
- Modern tech environment and a role with genuine variety
- 39-hour working week, onsite in Dungannon
- Working pattern options:
- 09:00-17:30 Mon-Thu, 09:00-16:30 Fri
- Or 08:30 start with flexibility to bank hours for a half-day (team-coordinated)
- 1 day WFH possible after 6 months (role dependent)
- No regular out-of-hours
Process
- In-person interview onsite in Dungannon (scenario/problem-solving based)
- Second-stage onsite sign-off meeting + references checked before offer
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O\’Connor at MCS Group:
? 028 9693 5515
? d.oconnor@mcsgroup.jobs
Even if this position isn\’t right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
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IT Support Analyst employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure Virtual Desktop and Microsoft 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong communication and a professional approach. Practising common IT support scenarios with friends or family can help you articulate your problem-solving process effectively.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare for potential technical questions by reviewing common troubleshooting scenarios related to hardware, software, and networking issues. Being able to demonstrate your thought process in resolving these problems will impress interviewers.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first line support. Emphasise your familiarity with Windows 10, Office 365, and networking basics.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Relevant Qualifications: Clearly state your IT qualifications and any certifications you hold. If you have experience with cloud technologies like Azure, make sure to include that as well.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work on infrastructure projects and your eagerness to learn and grow within the company.
How to prepare for a job interview at MCS Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10, Office 365, and basic networking. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service
As an IT Support Analyst, strong customer service skills are crucial. Prepare examples of how you've successfully assisted users in the past, highlighting your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research the professional services firm and understand their culture and values. Knowing about their current projects, especially the cloud migration to Azure Virtual Desktop, will show your genuine interest in the role and the company.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team structure, upcoming IT projects, or opportunities for professional development within the company.
