MCS Group is working with an established professional services organisation to recruit an IT Service Delivery Manager. This hands-on role combines leadership of a small service desk with technical support, service improvement and technology projects, reporting directly to the IT Director.
You will lead the service desk across Belfast city centre and remote sites, coach colleagues, resolve complex issues and ensure users receive an effective IT service.
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IT Service Delivery Lead — Hybrid & Customer‑Focused employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
