Internal Sales Executive

MCS are delighted to be partnering with a leading manufacturing business to recruit an Internal Sales Executive. With a long-established reputation for quality, customer service and operational excellence, the business supplies products to a broad range of customers across the construction and industrial sectors. Continued investment in technology, people and production capability has positioned the company for sustained growth, creating an exciting opportunity for an ambitious sales professional to join a high-performing commercial team.

Roles & Responsibilities

• Manage and develop relationships with an established customer base, ensuring exceptional levels of service and account support.
• Drive repeat sales activity through proactive telephone and email engagement with customers.
• Support the Area Sales Manager in identifying and developing new business opportunities within the territory.
• Process customer orders from enquiry through to delivery, ensuring accuracy and a seamless customer experience.
• Liaise closely with production, planning and logistics teams to coordinate customer requirements and delivery expectations.
• Provide customers with product information, availability updates and commercial advice to maximise sales opportunities.
• Resolve customer queries and issues in a timely and professional manner, ensuring positive outcomes.
• Maintain accurate customer records and sales activity within CRM and ERP systems.
• Support achievement of sales targets through account growth, customer retention and upselling opportunities.
• Work alongside Finance and Credit Control teams to support efficient account management and invoice resolution.
• Investigate and manage delivery issues, ensuring customers are kept informed throughout the process.
• Contribute to continuous improvement initiatives across sales processes and customer service standards.

Essential Criteria

• Previous experience in an Internal Sales, Sales Support, Account Management or Customer Service role.
• Strong communication skills with the ability to build lasting customer relationships.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a high level of accuracy.
• A degree in a relevant discipline.
• Commercial awareness with a customer-focused approach.

Desirable Criteria

• Experience within manufacturing, construction materials, timber, building products or a related industry.
• Familiarity with CRM and ERP systems.
• Experience managing customer orders from enquiry through to delivery.
• Understanding of account management and territory support activities.

What's On Offer

• Competitive salary package.
• Opportunity to join a growing and financially strong business.
• Exposure to a fast-paced commercial environment with genuine career progression opportunities.
• Ongoing training and professional development.
• Collaborative and supportive team culture.
• Long-term career prospects within a market-leading organisation.

How To Apply

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Charlie Plant, Associate Specialist Consultant at MCS Group. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.