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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: MCS Group, a leading recruitment agency in Belfast with a focus on diversity.
- Benefits: Competitive salary, 37.5-hour work week, and opportunities for career growth.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support, especially with Active Directory and Office 365.
- Other info: Work in a supportive environment committed to equality and inclusion.
The predicted salary is between 28000 - 30000 £ per year.
MCS Group is looking for an IT Support Engineer for a 6-12 month temporary post in Belfast City Centre! As IT Support Engineer, you will play a hands on role in the day to day support of software and systems for our client. This is an on-site position in the Belfast area, so is ideal for someone who wants to avoid the Belfast commute!
The Position
- Providing first-to-second line IT support, including resolving tickets and technical issues.
- Setting up new user accounts and configuring hardware (including Android devices and modern printer systems).
- Supporting internal projects such as asset management and cloud backups.
- Managing MacOS, Active Directory and Office 365 environments.
- Assisting with change management requests and system upgrades.
The Person
- This role is ideal for someone with strong technical expertise and a customer-focused approach, confident working across a range of IT support tasks.
- Experience in IT support, including Active Directory and Office 365 is essential.
- Knowledge of modern printer systems and cloud backups.
- Strong troubleshooting skills with a focus on excellent customer service.
- Familiarity with asset management systems.
- Salary: £28‑30,000 per annum (£14.36/hr)
- Hours: 37.5-hour working week
To speak in absolute confidence about this opportunity please send an up‑to‑date CV via the link provided or contact Corey Hillis, at MCS Group 02890 490904.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Not all agencies are the same… MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
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ICT Support Engineer employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Active Directory, Office 365, and troubleshooting techniques. We want to see you confidently tackle those first to second line support tasks.
✨Tip Number 2
Practice your customer service skills! Remember, it’s not just about fixing issues; it’s about making the user feel supported. We’re all about that excellent customer experience, so show us you can deliver!
✨Tip Number 3
Network like a pro! Connect with others in the IT field, attend local meetups, or join online forums. We believe that building relationships can open doors to opportunities, so don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got a range of other roles available, so even if this one isn’t for you, there might be something else that fits perfectly!
We think you need these skills to ace ICT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially with Active Directory and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ICT Support Engineer role. Share specific examples of how you've provided excellent customer service in past positions.
Show Off Your Technical Skills: Don’t forget to mention your familiarity with modern printer systems and cloud backups. We love seeing candidates who can hit the ground running, so make sure these skills are front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Active Directory, Office 365, and modern printer systems. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Show Off Your Customer Service Skills
This role is all about providing excellent support, so think of examples where you've gone above and beyond for a customer. Highlight your ability to communicate clearly and patiently, especially when dealing with non-technical users.
✨Familiarise Yourself with the Company
Do a bit of research on MCS Group and their values, especially their commitment to equality and diversity. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and any upcoming projects. This shows your enthusiasm and helps you gauge if the company is the right fit for you.