At a Glance
- Tasks: Provide first-line ICT support and manage incidents for users.
- Company: Join a leading public sector organisation with a focus on innovation.
- Benefits: Career development, training opportunities, and exposure to diverse ICT practices.
- Other info: Embrace a culture of equality, diversity, and inclusion.
- Why this job: Kickstart your ICT career in a dynamic environment with real impact.
- Qualifications: HND or relevant qualification in ICT and some experience in technical support.
The predicted salary is between 26159 - 31972 £ per year.
Ready to take the next step in your ICT career? MCS Group are proud to be supporting a leading public sector organisation in their search for an ICT Service Desk Support Analyst. This is an excellent opportunity for someone with experience in ICT support, service desk environments or technical user support who is looking to develop their skills within a busy and varied organisation.
The Role: As an ICT Service Desk Support Analyst, you will:
- Provide first-line ICT support to users, assisting with a range of incidents, queries and service requests.
- Log, manage and monitor ICT incidents and service requests, ensuring these are progressed and resolved within agreed timescales.
- Provide support and guidance to users experiencing hardware, software and general ICT issues.
- Follow up on outstanding incidents and requests, helping to ensure they are progressed and closed in a timely manner.
- Assist with the installation and support of hardware, software and associated equipment.
- Work in line with established service management processes, procedures and service level agreements.
- Support the effective management of information security incidents and maintain appropriate levels of data security and confidentiality.
- Keep up to date with developments in ICT, hardware, software and service management practices.
The Person: The successful candidate will demonstrate:
- An HND or relevant third-level/professional qualification in an ICT discipline, together with at least 6 month's experience in an ICT-related technical role; OR At least 1 year's experience in an ICT-related technical role.
- ITIL Foundation certification, or an understanding of ITIL principles with a willingness to obtain the certification within 6 months of appointment.
- Relevant experience may include desktop support, technical support, user support, ICT service desk or first-line support.
- A current full driving licence valid for use in the UK and access to a car, subject to the provisions outlined within the role requirements.
The role will suit candidates who can demonstrate:
- Experience providing ICT support to users and dealing with a range of technical queries or issues.
- A good understanding of ICT hardware and software.
- Working knowledge of Windows and Microsoft Office applications.
What's in it for you? Opportunity to develop your career within a busy and varied ICT environment. Exposure to a broad range of technical support, service desk and ICT service management activities. Opportunity to develop your knowledge of ITIL, service management and wider ICT practices. A role offering valuable experience within a large public-sector organisation. Access to training and development opportunities to support your continued professional growth.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Jay Boyd- Recruitment Re-sourcer: | MCS Group is committed to Equality, Diversity and Inclusion for all, being the first recruitment agency in Northern Ireland to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate your request.
Even if this position is not right for you, we may have others that are. Please visit our website to view a wide selection of our current opportunities.
ICT Service Desk Analyst employer: MCS Group
Join a leading public sector organisation as an ICT Service Desk Support Analyst, where you will thrive in a supportive and inclusive work culture that prioritises employee development. With access to extensive training opportunities and exposure to a diverse range of ICT practices, this role offers a meaningful career path in a dynamic environment. Enjoy the benefits of working within a large organisation committed to equality, diversity, and inclusion, ensuring your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MCS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MCS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MCS Group!
✨Direct Apply to MCS Group
Let's not forget to apply directly through the MCS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Service Desk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MCS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MCS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MCS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
