At a Glance
- Tasks: Lead a team to deliver successful software implementations and enhance customer experiences.
- Company: Established tech organisation with a focus on customer success and professional growth.
- Benefits: Competitive salary up to £75,000, attractive bonuses, and hybrid working options.
- Other info: Opportunity for significant influence and career development in a dynamic environment.
- Why this job: Shape the future of technology delivery while making a real impact on customer outcomes.
- Qualifications: Experience in software implementation and leading customer-focused teams.
The predicted salary is between 75000 - 75000 £ per year.
Implementation Delivery Manager Location: Belfast (Hybrid)
Are you an experienced implementation or service delivery leader looking for an opportunity to lead customer-focused technology projects while shaping and growing a professional services function? We're partnering with an established technology organisation seeking an Implementation Delivery Manager to take ownership of successful software deployments, customer outcomes and the continued development of its delivery function. This is a fantastic opportunity for someone who enjoys combining people leadership, customer engagement, project delivery and commercial responsibility within a growing software environment.
The Role
As Implementation Delivery Manager, you will lead a professional services team responsible for delivering successful software implementations, customer onboarding, training and consultancy services. You'll ensure customers are achieving maximum value from their technology investment while improving delivery processes, team performance and the commercial success of the implementation function. This role will suit someone who enjoys being hands-on with customers, understands complex technology delivery and has the ambition to grow a services function.
Key Responsibilities
- Lead and develop a customer-focused implementation and delivery team.
- Oversee software implementations, deployments, upgrades and customer projects.
- Manage project planning, scheduling, resources and delivery timelines across multiple workstreams.
- Build strong relationships with customers, acting as a trusted advisor throughout implementation.
- Ensure customers successfully adopt solutions and receive ongoing value from the platform.
- Improve delivery processes, ways of working and operational efficiency.
- Drive utilisation and growth of billable professional services.
- Identify opportunities for additional consultancy, training and customer support services.
- Work closely with Engineering, Product and Support teams to ensure successful customer outcomes.
- Mentor and develop team members while building a culture of continuous improvement.
About You
We're looking for someone with experience across:
- Software implementation, professional services, consulting or service delivery.
- Leading customer-facing delivery teams.
- Managing complex technology projects.
- Working with enterprise software platforms, infrastructure, data or SaaS solutions.
- Resource planning, scheduling and managing billable delivery teams.
- Stakeholder management across technical and non-technical audiences.
- Process improvement and operational excellence.
- Developing teams and improving delivery capability.
You’ll bring a consultative approach, strong communication skills and the ability to balance customer success with commercial objectives.
What's on Offer?
- Opportunity to lead and shape an established implementation function.
- Significant influence over customer delivery strategy and service growth.
- Leadership role within an ambitious technology organisation.
- Competitive salary of up to £75,000 plus extremely attractive bonus.
- Hybrid working environment - Belfast.
- Opportunity to grow and develop the professional services offering.
If you're an experienced implementation leader who enjoys delivering technology solutions, developing teams and improving customer outcomes, we'd love to hear from you.
Head of Professional Services - Software employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where technical expertise meets customer service excellence. With a strong commitment to employee growth, comprehensive training, and a supportive team culture, this role as a Field Telecoms Engineer provides the opportunity to work on critical infrastructure projects while enjoying the benefits of a competitive salary and company vehicle. Located in Northern Ireland, MCS fosters a diverse and inclusive workplace, ensuring that every team member can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Professional Services - Software
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at MCS Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to MCS Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like MCS Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like MCS Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Head of Professional Services - Software
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at MCS Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at MCS Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at MCS Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If MCS Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
