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- Tasks: Lead a talented team and oversee managed service operations for multiple clients.
- Company: Leading Telecoms organisation with a focus on innovation and service excellence.
- Benefits: Excellent career progression, supportive environment, and opportunity to shape processes.
- Why this job: Make a real impact in IT service delivery while developing your leadership skills.
- Qualifications: Experience as a 3rd Line Engineer or Technical Lead with strong communication skills.
- Other info: Join a forward-thinking team and drive continuous improvement in service delivery.
The predicted salary is between 43200 - 72000 £ per year.
Head of Managed Services
(Excellent progression opportunity for an experienced 3rd Line Engineer)
MCS Group is delighted to be partnering with a leading Telecoms organisation in the search for a Head of Managed Services, a fantastic role offering a genuine opportunity for an experienced Third Line Engineer or Technical Lead to take the next step in their career.
This is a fantastic opportunity for someone who thrives on both the technical and people aspects of IT service delivery. The successful candidate will lead a talented team, oversee managed service operations, and drive service excellence across multiple clients and projects.
The Role:
- Lead and mentor a skilled team of engineers, ensuring smooth day-to-day operations and high-quality service delivery.
- Oversee managed services, ensuring SLAs and customer satisfaction targets are consistently met.
- Act as an escalation point for complex technical issues, while also focusing on continuous improvement and innovation in service delivery.
- Collaborate closely with internal stakeholders and clients to identify opportunities for enhancement and efficiency.
- Contribute to strategic planning and the development of IT service frameworks.
The Person:
- You\’ll likely come from a 3rd Line / Senior Infrastructure or Service Delivery background and be eager to take on more leadership and strategic responsibility.
- Strong technical knowledge across Microsoft technologies, virtualisation, networking, and cloud solutions.
- Proven experience in customer-focused IT service delivery environments.
- Excellent communication, organisation, and team leadership skills.
The Opportunity:
This is an exceptional chance to step into a Head of Managed Services role where you can make a real impact – shaping processes, influencing direction, and leading a growing team within a supportive, forward-thinking environment.
If you\’re ready to take the next step in your career and move into a leadership position, this could be the perfect opportunity.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or .
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
Head of Managed Services employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry and let them know you're on the lookout for a Head of Managed Services role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills. Think about examples where you've led teams or improved service delivery. We want you to showcase how you can drive excellence and innovation in managed services!
✨Tip Number 3
Don’t forget to research the company culture of potential employers. Understanding their values and how they operate will help you tailor your approach and show them you’re the perfect fit for leading their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got loads of resources to help you prepare for interviews and ace that next step in your career.
We think you need these skills to ace Head of Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Managed Services role. Highlight your leadership experience and technical expertise, especially in areas like Microsoft technologies and service delivery.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or improved service delivery in previous roles. This is your chance to show your personality!
Showcase Your Achievements: Quantify your successes where possible. Whether it's improving SLAs or enhancing customer satisfaction, numbers speak volumes. We want to see how you've made a difference in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
As a candidate for the Head of Managed Services, you need to showcase your strong technical knowledge. Brush up on Microsoft technologies, virtualisation, networking, and cloud solutions. Be ready to discuss how you've applied these skills in previous roles, especially in complex situations.
✨Demonstrate Leadership Skills
This role is all about leading a team, so be prepared to share examples of how you've mentored or managed others. Think about specific instances where you’ve driven service excellence or improved team performance. Highlight your communication and organisation skills as they are crucial for this position.
✨Focus on Customer Satisfaction
Since the role involves ensuring SLAs and customer satisfaction targets are met, come equipped with examples of how you've successfully handled customer-focused IT service delivery. Discuss any strategies you've implemented to enhance client relationships and improve service quality.
✨Show Your Strategic Thinking
The company is looking for someone who can contribute to strategic planning. Prepare to talk about how you've identified opportunities for enhancement and efficiency in past roles. Share your vision for how you would approach developing IT service frameworks in this new position.