At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for customers.
- Company: Join a well-established Managed Service Provider with a supportive team culture.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Other info: Perfect for recent graduates or those looking to grow in managed IT services.
- Why this job: Kickstart your IT career while gaining hands-on experience in a collaborative environment.
- Qualifications: 1-3 years of IT support experience and strong problem-solving skills.
The predicted salary is between 28000 - 32000 £ per year.
Location: County Tyrone
Salary: £28,000-£32,000 (DOE)
Type: Permanent
About the Role
We're recruiting on behalf of a well-established Managed Service Provider looking to add an IT Support Engineer to its growing technical support team. This is an excellent opportunity for someone with 1-3 years' IT support experience who enjoys working directly with customers and wants to continue developing their technical skills within an MSP environment. The role focuses primarily on Level 1 support while offering gradual exposure to Level 2 responsibilities as your experience grows.
Responsibilities
- Provide first-line technical support to customers via phone, email and remote support tools.
- Diagnose and resolve hardware, software and Microsoft 365 issues.
- Support Windows desktop environments.
- Manage and update support tickets.
- Escalate more complex technical issues where appropriate.
- Deliver excellent customer service while working to agreed SLAs.
- Assist with user account administration and basic Microsoft 365 administration.
- Build technical knowledge through exposure to Level 2 support activities.
What We're Looking For
- 1-3 years' experience in an IT Support or Helpdesk role.
- MSP experience is highly desirable.
- Experience supporting Microsoft Windows and Microsoft 365.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- A proactive attitude with a willingness to learn.
- Someone who enjoys providing hands-on technical support and working as part of a collaborative team.
Desirable Skills
- Active Directory
- Microsoft 365 Administration
- Basic networking (TCP/IP, DNS, DHCP)
- Azure fundamentals
- Basic server administration
What's on Offer
- Join a well-established and growing MSP.
- Work alongside experienced engineers in a supportive environment.
- Gain exposure to Level 2 technologies and responsibilities.
- Ongoing technical development and progression opportunities.
- Friendly, collaborative team culture where attitude and customer service are highly valued.
This role would particularly suit an IT Support Engineer, Helpdesk Analyst, Service Desk Analyst or recent IT graduate with commercial support experience looking to build a long-term career within managed IT services.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: d.oconnor@mcsgroup.jobs.
First Line IT Support - MSP employer: MCS Group
Join a well-established Managed Service Provider in County Tyrone, where you will be part of a friendly and collaborative team that values customer service and technical excellence. With ongoing development opportunities and exposure to Level 2 responsibilities, this role is perfect for those looking to grow their IT skills in a supportive environment. Enjoy a competitive salary and the chance to work alongside experienced engineers dedicated to your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Support - MSP
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MCS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MCS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MCS Group!
✨Direct Apply to MCS Group
Let's not forget to apply directly through the MCS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace First Line IT Support - MSP
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MCS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MCS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MCS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
