At a Glance
- Tasks: Solve real business problems and support customers with software solutions.
- Company: Join a growing Irish software company with a focus on customer success.
- Benefits: Competitive salary, hybrid work, 25 days leave, and private healthcare.
- Other info: Full training provided, with excellent career development opportunities.
- Why this job: Gain hands-on experience in a dynamic environment while making a real impact.
- Qualifications: Experience in ERP or business management software and strong problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
£40,000 to £45,000 | Hemel Hempstead | Hybrid, 3 days per week
Some support roles are about resetting passwords and getting through a ticket queue. This one is about understanding how a business actually works. MCS Group is partnering with an established Irish software company as it grows its UK customer support team. Its platform helps businesses manage everything from finance and stock control through to CRM, eCommerce, reporting, warehousing and supply chain operations. That makes the problems more interesting. You could be investigating why a financial report does not look right in the morning, tracing data through an integration after lunch, and helping a customer understand a stock or warehouse process later that day. This is not a scripted helpdesk position. You will be trusted to investigate issues properly, understand the wider business impact and guide customers towards the right solution.
What will you be doing?
- Taking ownership of technical and functional customer queries
- Investigating issues across ERP and wider business applications
- Reproducing problems and working through the likely root cause
- Querying data and reviewing reports, files and integrations
- Explaining technical information clearly to non-technical users
- Documenting findings and creating useful internal knowledge
- Working with colleagues across support, customer success and product teams
- Building a strong understanding of how customers use the software day to day
What kind of background could work?
You might currently be working as an Application Support Analyst, ERP Support Consultant, Finance Systems Analyst or Technical Support Specialist. Equally, you may come from an accounting, business systems or technical customer service background and be looking for a role with more technical depth. The strongest candidates will bring:
- Experience supporting ERP, accounting or business management software
- A logical and structured approach to problem-solving
- Confidence speaking with customers and taking ownership of issues
- An understanding of business processes such as finance, stock, orders or reporting
- The ability to investigate independently while knowing when to involve others
- Clear written and verbal communication skills
A degree in Computer Science, Accounting, Business or a related area would also be relevant, but practical experience and the ability to learn will be equally important.
Technical experience that would be useful
You do not need everything listed below, but exposure to any of the following would be valuable:
- SQL Server, MySQL or SQL scripting
- REST or SOAP APIs
- Postman or SoapUI
- FTP, SFTP or SSL certificates
- Excel, CSV files or EDI
- Third-party software integrations
- CRM, eCommerce, warehouse or logistics systems
- Business intelligence or financial reporting tools
Why consider it?
The company will provide full product training, so you are not expected to arrive knowing its platform. What you will get is exposure to a broad and business-critical software environment, genuine ownership of customer problems and the opportunity to keep building your technical and commercial knowledge.
The package includes:
- Salary of £40,000 to £45,000
- Hybrid working with 3 days per week in Hemel Hempstead
- 25 days of annual leave plus bank holidays
- Private healthcare
- Employer pension contribution
- Exercise and wellbeing reimbursement
- Ongoing training and career development
If you enjoy getting under the bonnet of software, solving problems that genuinely matter to customers and becoming the person people trust when something is not working as expected, this could be a very strong next move.
Disclaimer
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. We are committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications at present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Application Support Consultant in England employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Consultant in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MCS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MCS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Consultant in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MCS Group:Your cover letter is your chance to shine! Tell us why you want to work at MCS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MCS Group!
How to prepare for a job interview at MCS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
