At a Glance
- Tasks: Provide hands-on IT support and contribute to exciting infrastructure projects.
- Company: Well-established organisation in Mid-Ulster with a growing internal IT team.
- Benefits: Competitive salary, strong development opportunities, and broad technical exposure.
- Other info: Stable environment with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact on IT support and improvements.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and Microsoft 365 experience.
The predicted salary is between 30000 - 35000 £ per year.
MCS Group is delighted to be partnering with a well-established organisation in Mid-Ulster as they look to add an IT Support Technician to their growing internal IT team. This is an excellent opportunity for someone with a strong IT support background who enjoys a varied, hands-on role across infrastructure, end-user support, and continuous improvement projects within a multi-site environment.
The Role
- You'll join a busy internal IT function supporting users across multiple sites, providing day-to-day technical support while also contributing to infrastructure improvements and wider IT projects.
- This role offers exposure across:
- Microsoft 365 administration
- Active Directory / Entra ID
- Device deployment & support
- Network & infrastructure troubleshooting
- ERP system support
- Cybersecurity best practices
- IT projects & continuous improvement initiatives
What You'll Be Doing
- Providing 1st/2nd line support across hardware, software, and core business systems
- Supporting Microsoft 365 technologies including Teams, Exchange, and OneDrive
- Troubleshooting system, server, and network issues
- Configuring and deploying laptops, PCs, and peripheral devices
- Managing user accounts and onboarding/offboarding processes
- Supporting IT infrastructure upgrades and improvements
- Maintaining IT documentation and asset records
What We're Looking For
- 2+ years' experience in an IT support environment
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft 365 administration
- Knowledge of Active Directory / Entra ID
- Excellent communication and customer service skills
- Full UK driving licence and access to a vehicle
Desirable:
- Power BI exposure
- Microsoft Intune / Endpoint Manager experience
- ERP systems exposure
The Package
- £30,000 - £35,000 salary
- Strong long-term development opportunities
- Broad technical exposure across infrastructure and support
- Growing internal IT environment
- Stable and well-established business
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Daire O'Connor, Specialist Recruitment Consultant at MCS Group.
IT Support Technician in Dungannon employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment in Mid-Ulster where IT Support Technicians can thrive. With a strong focus on employee development and a commitment to continuous improvement, you will gain broad technical exposure while working alongside a supportive team in a well-established organisation. Enjoy a competitive salary and the opportunity to contribute to meaningful IT projects that enhance infrastructure and user experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving skills. We want you to shine when it counts!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Technician in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially with Microsoft 365 and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Technician role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for those strong troubleshooting skills, so share specific instances where you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Show Off Your Customer Service Skills
As an IT Support Technician, communication is key. Prepare examples of how you've provided excellent customer service in past roles. Think about times when you turned a frustrated user into a satisfied one through your support.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you'd approach a specific problem. Practise articulating your thought process clearly.
✨Demonstrate Your Continuous Improvement Mindset
This role involves contributing to IT projects and improvements. Be prepared to discuss any initiatives you've been part of that enhanced efficiency or user experience. Show them you're proactive and always looking to learn and grow.
