At a Glance
- Tasks: Provide hands-on IT support and contribute to exciting infrastructure projects.
- Company: Join a well-established organisation in Mid-Ulster with a dynamic internal IT team.
- Benefits: Competitive salary, strong development opportunities, and broad technical exposure.
- Other info: Stable company with excellent career growth potential.
- Why this job: Make a real impact while enhancing your IT skills in a supportive environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and Microsoft 365 experience.
The predicted salary is between 30000 - 35000 £ per year.
MCS Group is delighted to be partnering with a well-established organisation in Mid-Ulster as they look to add an IT Support Technician to their growing internal IT team. This is an excellent opportunity for someone with a strong IT support background who enjoys a varied, hands-on role across infrastructure, end-user support, and continuous improvement projects within a multi-site environment.
The Role
You'll join a busy internal IT function supporting users across multiple sites, providing day-to-day technical support while also contributing to infrastructure improvements and wider IT projects.
- Microsoft 365 administration
- Active Directory / Entra ID
- Device deployment & support
- Network & infrastructure troubleshooting
- ERP system support
- Cybersecurity best practices
- IT projects & continuous improvement initiatives
What You'll Be Doing
- Providing 1st/2nd line support across hardware, software, and core business systems
- Supporting Microsoft 365 technologies including Teams, Exchange, and OneDrive
- Troubleshooting system, server, and network issues
- Configuring and deploying laptops, PCs, and peripheral devices
- Managing user accounts and onboarding/offboarding processes
- Supporting IT infrastructure upgrades and improvements
- Maintaining IT documentation and asset records
What We're Looking For
- 2+ years' experience in an IT support environment
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft 365 administration
- Knowledge of Active Directory / Entra ID
- Excellent communication and customer service skills
- Full UK driving licence and access to a vehicle
Desirable:
- Power BI exposure
- Microsoft Intune / Endpoint Manager experience
- ERP systems exposure
The Package
- £30,000 - £35,000 salary
- Strong long-term development opportunities
- Broad technical exposure across infrastructure and support
- Growing internal IT environment
- Stable and well-established business
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Daire O'Connor, Specialist Recruitment Consultant at MCS Group.
IT Support Analyst Windows in Dungannon employer: MCS Group
Join a well-established organisation in Mid-Ulster as an IT Support Analyst, where you will thrive in a dynamic and supportive work culture that values continuous improvement and employee development. With a competitive salary of £30,000 - £35,000 and opportunities for broad technical exposure across infrastructure and support, this role offers a meaningful career path in a stable environment that prioritises your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst Windows in Dungannon
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot a Microsoft 365 issue or handle a tricky user query. The more you rehearse, the more confident you'll feel when it counts!
✨Tip Number 3
Show off your skills! If you've worked on any cool IT projects or have experience with tools like Power BI or Microsoft Intune, make sure to highlight these in conversations. Real-world examples can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Analyst Windows in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing problem-solving stories that demonstrate your ability to handle 1st/2nd line support effectively.
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep your application professional. Let your personality shine through, but ensure it aligns with the company culture and the role you’re applying for.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Showcase Your Customer Service Skills
As an IT Support Analyst, communication is key. Prepare examples of how you've provided excellent customer service in past roles. Think about times when you turned a frustrated user into a satisfied one through your support.
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically, as this will show your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing IT projects, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
