At a Glance
- Tasks: Provide hands-on IT support and contribute to exciting infrastructure projects.
- Company: Well-established organisation in Mid-Ulster with a growing internal IT team.
- Benefits: Competitive salary, strong development opportunities, and broad technical exposure.
- Other info: Stable environment with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact on IT support and improvements.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and Microsoft 365 experience.
The predicted salary is between 30000 - 35000 £ per year.
MCS Group is delighted to be partnering with a well-established organisation in Mid-Ulster as they look to add an IT Support Technician to their growing internal IT team. This is an excellent opportunity for someone with a strong IT support background who enjoys a varied, hands-on role across infrastructure, end-user support, and continuous improvement projects within a multi-site environment.
The Role
You'll join a busy internal IT function supporting users across multiple sites, providing day-to-day technical support while also contributing to infrastructure improvements and wider IT projects.
- Microsoft 365 administration
- Active Directory / Entra ID
- Device deployment & support
- Network & infrastructure troubleshooting
- ERP system support
- Cybersecurity best practices
- IT projects & continuous improvement initiatives
What You'll Be Doing
- Providing 1st/2nd line support across hardware, software, and core business systems
- Supporting Microsoft 365 technologies including Teams, Exchange, and OneDrive
- Troubleshooting system, server, and network issues
- Configuring and deploying laptops, PCs, and peripheral devices
- Managing user accounts and onboarding/offboarding processes
- Supporting IT infrastructure upgrades and improvements
- Maintaining IT documentation and asset records
What We're Looking For
- 2+ years' experience in an IT support environment
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft 365 administration
- Knowledge of Active Directory / Entra ID
- Excellent communication and customer service skills
- Full UK driving licence and access to a vehicle
Desirable:
- Power BI exposure
- Microsoft Intune / Endpoint Manager experience
- ERP systems exposure
The Package
- £30,000 - £35,000 salary
- Strong long-term development opportunities
- Broad technical exposure across infrastructure and support
- Growing internal IT environment
- Stable and well-established business
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Daire O'Connor, Specialist Recruitment Consultant at MCS Group.
IT Support Analyst/Service Desk in Dungannon employer: MCS Group
Join a well-established organisation in Mid-Ulster that values its employees and fosters a collaborative work culture. With a competitive salary of £30,000 - £35,000 and strong long-term development opportunities, this role as an IT Support Analyst offers you the chance to grow your skills in a dynamic environment while contributing to meaningful IT projects. Enjoy broad technical exposure and the stability of a growing internal IT team dedicated to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst/Service Desk in Dungannon
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills and familiarising yourself with Microsoft 365. We want you to shine when they ask about your experience with Active Directory and device support!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. As an IT Support Analyst, you'll be the go-to person for users, so highlight any past experiences where you've provided excellent support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst/Service Desk in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support background, especially with Microsoft 365 and troubleshooting skills, to catch our eye!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Keep It Professional Yet Personal:While we want to see your professional side, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out and show us you’d fit right into our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've solved problems or improved processes in your previous roles.
✨Show Off Your Customer Service Skills
As an IT Support Analyst, communication is key. Prepare examples of how you've effectively communicated with users, resolved their issues, and provided excellent customer service. This will demonstrate your ability to handle the day-to-day support tasks.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you'd approach a specific task. Practising these scenarios beforehand can give you a real edge.
✨Highlight Continuous Improvement Mindset
Since the role involves contributing to IT projects and improvements, be prepared to discuss any initiatives you've been part of that aimed at enhancing efficiency or user experience. Show them you're proactive and always looking for ways to improve.
