At a Glance
- Tasks: Provide hands-on IT support and contribute to exciting infrastructure projects.
- Company: Well-established organisation in Mid-Ulster with a growing internal IT team.
- Benefits: Competitive salary, strong development opportunities, and broad technical exposure.
- Other info: Stable environment with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact on IT support and improvements.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and Microsoft 365 experience.
The predicted salary is between 30000 - 35000 £ per year.
MCS Group is delighted to be partnering with a well-established organisation in Mid-Ulster as they look to add an IT Support Technician to their growing internal IT team. This is an excellent opportunity for someone with a strong IT support background who enjoys a varied, hands-on role across infrastructure, end-user support, and continuous improvement projects within a multi-site environment.
The Role
You'll join a busy internal IT function supporting users across multiple sites, providing day-to-day technical support while also contributing to infrastructure improvements and wider IT projects.
- Microsoft 365 administration
- Active Directory / Entra ID
- Device deployment & support
- Network & infrastructure troubleshooting
- ERP system support
- Cybersecurity best practices
- IT projects & continuous improvement initiatives
What You'll Be Doing
- Providing 1st/2nd line support across hardware, software, and core business systems
- Supporting Microsoft 365 technologies including Teams, Exchange, and OneDrive
- Troubleshooting system, server, and network issues
- Configuring and deploying laptops, PCs, and peripheral devices
- Managing user accounts and onboarding/offboarding processes
- Supporting IT infrastructure upgrades and improvements
- Maintaining IT documentation and asset records
What We're Looking For
- 2+ years' experience in an IT support environment
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft 365 administration
- Knowledge of Active Directory / Entra ID
- Excellent communication and customer service skills
- Full UK driving licence and access to a vehicle
Desirable:
- Power BI exposure
- Microsoft Intune / Endpoint Manager experience
- ERP systems exposure
The Package
- £30,000 - £35,000 salary
- Strong long-term development opportunities
- Broad technical exposure across infrastructure and support
- Growing internal IT environment
- Stable and well-established business
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Daire O'Connor, Specialist Recruitment Consultant at MCS Group.
IT Support Analyst - Microsoft, Windows in Dungannon employer: MCS Group
MCS Group offers an exceptional work environment for IT Support Analysts in Mid-Ulster, where employees benefit from a competitive salary and strong long-term development opportunities. The company fosters a collaborative culture that encourages continuous improvement and broad technical exposure across various IT projects, making it an ideal place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Microsoft, Windows in Dungannon
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot a Microsoft 365 issue or handle a tricky user query. The more you rehearse, the more confident you'll feel when it counts!
✨Tip Number 3
Show off your skills! If you've worked on any cool IT projects or have experience with tools like Power BI or Microsoft Intune, make sure to highlight these in conversations. Real-world examples can set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Analyst - Microsoft, Windows in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing problem-solving stories that demonstrate your ability to handle 1st/2nd line support effectively.
Keep It Professional Yet Personal:While we appreciate a friendly tone, make sure your application maintains professionalism. Let your personality shine through, but keep it relevant to the role and the company culture.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to receive your application and get you into our system!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved issues, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process.
✨Communicate Clearly and Confidently
Since this role involves supporting users, strong communication skills are a must. Practice explaining technical concepts in simple terms, as you'll need to convey solutions to non-technical users effectively.
✨Demonstrate Your Continuous Improvement Mindset
Be ready to discuss any initiatives you've taken to improve IT processes or systems in your previous roles. This shows that you're proactive and committed to enhancing the IT environment, which is key for this position.
