At a Glance
- Tasks: Provide hands-on IT support and contribute to exciting infrastructure projects.
- Company: Join a well-established organisation in Mid-Ulster with a dynamic IT team.
- Benefits: Competitive salary, strong development opportunities, and a stable work environment.
- Other info: Enjoy a varied role with excellent career growth in a supportive team.
- Why this job: Make a real impact while working with Microsoft technologies and improving IT systems.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and Microsoft 365 experience.
The predicted salary is between 30000 - 35000 £ per year.
MCS Group is delighted to be partnering with a well-established organisation in Mid-Ulster as they look to add an IT Support Technician to their growing internal IT team. This is an excellent opportunity for someone with a strong IT support background who enjoys a varied, hands-on role across infrastructure, end-user support, and continuous improvement projects within a multi-site environment.
The Role
- You'll join a busy internal IT function supporting users across multiple sites, providing day-to-day technical support while also contributing to infrastructure improvements and wider IT projects.
- Microsoft 365 administration
- Active Directory / Entra ID
- Device deployment & support
- Network & infrastructure troubleshooting
- ERP system support
- Cybersecurity best practices
- IT projects & continuous improvement initiatives
What You'll Be Doing
- Providing 1st/2nd line support across hardware, software, and core business systems
- Supporting Microsoft 365 technologies including Teams, Exchange, and OneDrive
- Troubleshooting system, server, and network issues
- Configuring and deploying laptops, PCs, and peripheral devices
- Managing user accounts and onboarding/offboarding processes
- Supporting IT infrastructure upgrades and improvements
- Maintaining IT documentation and asset records
What We're Looking For
- 2+ years' experience in an IT support environment
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft 365 administration
- Knowledge of Active Directory / Entra ID
- Excellent communication and customer service skills
- Full UK driving licence and access to a vehicle
Desirable:
- Power BI exposure
- Microsoft Intune / Endpoint Manager experience
- ERP systems exposure
The Package
- £30,000 - £35,000 salary
- Strong long-term development opportunities
- Broad technical exposure across infrastructure and support
- Growing internal IT environment
- Stable and well-established business
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Daire O'Connor, Specialist Recruitment Consultant at MCS Group.
IT Support Analyst - Microsoft in Dungannon employer: MCS Group
MCS Group offers an exceptional work environment for IT Support Analysts in Mid-Ulster, providing a competitive salary and strong long-term development opportunities. With a focus on employee growth and a collaborative culture, you'll gain broad technical exposure while contributing to meaningful IT projects within a stable and well-established organisation. Join a dynamic internal IT team where your skills will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Microsoft in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft technologies. Attend local meetups or online webinars to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Microsoft 365, Active Directory, or any other relevant tech. This can really set you apart during interviews and give you something tangible to discuss.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot specific issues or improve processes. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Analyst - Microsoft in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Showcase Your Projects:If you've worked on any IT projects or improvements, mention them! We love seeing candidates who have contributed to infrastructure upgrades or continuous improvement initiatives. It shows you're proactive and ready to make an impact.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and bullet points where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the link provided!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your troubleshooting abilities. Think of times when you faced a challenging technical problem and how you approached it. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves supporting users, practice explaining technical concepts in simple terms. Good communication is key, so be prepared to showcase your customer service skills during the interview.
✨Research the Company Culture
Take some time to understand the organisation's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
