At a Glance
- Tasks: Provide hands-on IT support and contribute to exciting infrastructure projects.
- Company: Join a well-established organisation in Mid-Ulster with a growing internal IT team.
- Benefits: Competitive salary, strong development opportunities, and broad technical exposure.
- Other info: Stable business with excellent career growth potential.
- Why this job: Make a real impact while enhancing your IT skills in a dynamic environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and Microsoft 365 experience.
The predicted salary is between 30000 - 35000 £ per year.
MCS Group is delighted to be partnering with a well-established organisation in Mid-Ulster as they look to add an IT Support Technician to their growing internal IT team. This is an excellent opportunity for someone with a strong IT support background who enjoys a varied, hands-on role across infrastructure, end-user support, and continuous improvement projects within a multi-site environment.
The Role
You'll join a busy internal IT function supporting users across multiple sites, providing day-to-day technical support while also contributing to infrastructure improvements and wider IT projects.
- Microsoft 365 administration
- Active Directory / Entra ID
- Device deployment & support
- Network & infrastructure troubleshooting
- ERP system support
- Cybersecurity best practices
- IT projects & continuous improvement initiatives
What You'll Be Doing
- Providing 1st/2nd line support across hardware, software, and core business systems
- Supporting Microsoft 365 technologies including Teams, Exchange, and OneDrive
- Troubleshooting system, server, and network issues
- Configuring and deploying laptops, PCs, and peripheral devices
- Managing user accounts and onboarding/offboarding processes
- Supporting IT infrastructure upgrades and improvements
- Maintaining IT documentation and asset records
What We're Looking For
- 2+ years' experience in an IT support environment
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft 365 administration
- Knowledge of Active Directory / Entra ID
- Excellent communication and customer service skills
- Full UK driving licence and access to a vehicle
Desirable:
- Power BI exposure
- Microsoft Intune / Endpoint Manager experience
- ERP systems exposure
The Package
- £30,000 - £35,000 salary
- Strong long-term development opportunities
- Broad technical exposure across infrastructure and support
- Growing internal IT environment
- Stable and well-established business
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Daire O'Connor, Specialist Recruitment Consultant at MCS Group.
IT Service Support Analyst in Dungannon employer: MCS Group
MCS Group offers an exceptional work environment for IT Service Support Analysts in Mid-Ulster, where employees benefit from a competitive salary and strong long-term development opportunities. The company fosters a collaborative culture that encourages continuous improvement and broad technical exposure across various IT projects, making it an ideal place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Support Analyst in Dungannon
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or Active Directory. Practising these responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your past experiences where you successfully resolved technical issues. This will demonstrate your hands-on approach and ability to contribute to continuous improvement projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Support Analyst in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially with Microsoft 365 and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Show Off Your Soft Skills:Communication and customer service skills are key for this role. We recommend including examples of how you've successfully supported users or resolved issues in the past. It’s all about showing us you can connect with people while solving their tech problems!
Be Specific in Your Cover Letter:Use your cover letter to dive deeper into your experience with infrastructure improvements and IT projects. We love seeing candidates who are proactive about continuous improvement, so share any relevant projects you’ve been involved in!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Showcase Your Customer Service Skills
As an IT Support Technician, communication is key. Prepare examples of how you've effectively communicated with users, especially in high-pressure situations. Highlight your ability to explain complex tech concepts in simple terms.
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle some hypothetical troubleshooting scenarios during the interview. Think through your approach to diagnosing and resolving issues, and don’t hesitate to share past experiences where your problem-solving skills shone.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's IT projects, team dynamics, and future initiatives. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
